Case Manager

**What We Will Ask of You**: As a key member of our Adult Urgent Response Services (AUR) team, our Case Manager plays an important role. On most days you’ll be providing short-term services to adults who live with a developmental disability, mental health need, challenging behaviour and/or involved or at risk of involvement within the criminal justice system as deemed eligible by Developmental Services Ontario (DSO). In collaboration with the AUR team, the Case Manager ensures provincial program goals and principles are adhered to and services are provided in an efficient and effective manner and continue to be in line with best practice for quality service provision. The Case Manager is a champion of Canopy’s core value of Caring Community who ensures individuals experiencing crisis are cared for and supported. The incumbent provides short term case management services and customized supports for adults residing within Canopy’s Haliburton, Kawartha Pine Ridge (HKPR) catchment area.

**Primary Responsibilities**:

- Provide short-term case management and customized supports to assist adults living with a developmental disability and/or mental health need who are experiencing crisis as deemed eligible through MCCSS.
- Conduct individual risk assessment to develop an Individual Support Plan (ISP) including applicable risk factors, safety protocols and other customized supports as required.
- Monitor and evaluate service user progress within ISP and ensure individual’s goals are achieving desirable outcomes.
- Complete funding requests for individuals and manage approved funds, including reviewing invoices in collaboration with the HKPR partnering agencies.
- Attend applicable appointments, case conferences and other supportive meetings as required.
- Provide guidance and expertise of sector resources to individuals navigating service options including; Adult Service Coordination Committee, Developmental Services Ontario (DSO) and
- In conjunction with the Program Manager and Team Lead, provide ongoing support and collaboration in developing community outreach materials including; communicating information sessions/events with external stakeholders, preparing outreach materials, and supporting with other program related activities/community initiatives.
- Maintain ongoing documentation as required within agency policy and procedure manual including consents, progress updates, service agreements, crisis plans, safety plans, risk assessments yes as well as other applicable service user information in Client Database Manager (CDM).

**Qualifications**:

- Completion of Bachelor’s or Master’s degree in Social Sciences or related field or equivalent work experience.
- 3 years of experience in Case Management or direct support experience in a residential or community setting.
- Case Management or mental health experience is considered an asset.
- Direct experience working with people with an intellectual disability, dual diagnosis or mental health need or equivalent.
- Working knowledge of DSO and MCCSS’s Serious Occurrence reporting guidelines.
- Valid G-Class driver’s license for the Province of Ontario, access to reliable transportation and have valid proof of automobile insurance with driving for business purposes and a minimum liability of two million dollars.

**Who We Are**:
At Canopy Support Services, we empower individuals to overcome barriers and live their best lives. Within a welcoming, safe, accessible environment, those with intellectual and developmental disabilities, Autism Spectrum Disorder (ASD), and Fetal Alcohol Spectrum Disorder (FASD) have access to individualized supports, resources, and specialized clinical services.

Taking an individualized approach, we recognize that everyone’s abilities and circumstances are unique, and that they require different supports or solutions to achieve their best quality of life. Our skilled staff work together as a team. Through creativity, strong communication, and collaboration, they empower and inspire confidence in those we serve. We are a capacity building organization. Through planning, evidence-based approaches and proactive measures, we form a stable foundation in the lives of those we support. With knowledge and expertise, we play a part in strengthening our community and its people.

Our primary service area extends across five regions - Northumberland, Peterborough, Kawartha Lakes, Durham, and Haliburton - and is expanding virtually and physically to reach new areas. With a growing team of over 100 dedicated staff, we work with individuals of all ages to support them in different stages of their lives.

At Canopy Support Services, people are listened to, supported, and empowered. We find individualized solutions that build on strengths, and are inspired by best practice and rooted in community. Together, we build capacity, forming a stable foundation in the lives of those we support.

**What We Can Offer You**:

- Being a part of a