Case Manager/ Supervisor

This newly developed position provides direct support to a complex individual living with an acquired brain injury and co-occurring conditions (such as mental health, addiction, housing instability, etc.). They will also be responsible for overseeing a team of Community Support Workers.

This position is 30 hours per week with some 1:1 client support and team supervision.

**The Case Manager / CSW Supervisor will**:

- Supervise Community Support Workers and work closely with the CC Café Case Manager/Supervisor.
- Lead individualized service planning and coordination with internal and external partners.
- Deliver one-to-one and group-based supports
- Support a person-centered model of care with a strong focus on coordinated planning and crisis intervention.
- Participate in relevant training, professional development courses/ conferences when appropriate.Key Responsibilities and Client Support
- Build strong therapeutic rapport with the client.
- Provide direct 1:1 support as needed.
- Collaborate with the Executive Director and CC Café Case Manager/Supervisor to develop and implement Service Plan Agreements and Lifestyle & Care Plans.
- Communicate with clients and family members as appropriate.
- Arrange and participate in cross-sectoral case conferencing.
- Actively engage in direct support

Documentation
- Review and comment on daily client notes.
- Prepares reports, documents, and maintains comprehensive statistics as required on a monthly and quarterly basis.
- Maintains daily Outlook calendar and completes weekly timesheets.
- Track and upload timely documentation to internal databases.
- Monitor and update consent forms.
- Report and document all incidents within 24 hours.

Staff Supervision
- Supervise and support Community Support Workers in their day-to-day duties.
- Conduct regular one-on-one and team meetings.
- Coordinate CSW scheduling and arrange shift coverage as needed.
- Serve as backup staff support when necessary.

Team Management & Development
- Onboard and train new staff as needed.
- Determine staffing needs and hours, in consultation with the Executive Director and budget constraints.
- Identify and pursue additional funding opportunities for staffing needs.
- Support employee performance, development, and information-sharing.
- Facilitate a comprehensive orientation and continuous learning environment.

**Qualifications**:

- Post-secondary education in Social Work, Social Services, Mental Health/Addictions, Therapeutic Recreation, or related field.
- Minimum 3 years’ experience providing community-based supports, ideally to individuals with brain injury, mental health concerns, addictions, or housing instability.
- Strong knowledge of psycho-social and rehabilitative practices.
- Comprehensive understanding of Privacy Legislation, Acute Risk, and professional boundaries.
- Understanding of local community services and resources.
- Ability to maintain professional boundaries using a strength-based, client-centered approach.
- Commitment to client rights, autonomy, and diversity, equity, and inclusion.
- Excellent communication, time management, and interpersonal skills.
- Proficiency in Microsoft Office and willingness to learn new systems.
- Valid Ontario Driver’s License, reliable vehicle, and insurance as per agency policy.
- Satisfactory Police Record Check and Vulnerable Sector Screening.

What We Offer
- Group benefits
- Paid vacation
- Professional development opportunities
- A supportive and dynamic team environment that values collaboration, innovation, and support

**Job Type**: Part-time

Pay: $32.00-$35.00 per hour

Expected hours: 30 per week

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- Evening shift
- Monday to Friday
- Weekends as needed

Work Location: In person

Application deadline: 2025-07-04