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Admin/intake Coordinator

3 weeks ago

Orangeville, Canada Alzheimer Society of Dufferin County Full time

**Admin/Intake Coordinator**
Part time (21 hours per week)
3 days/week (Mon-Wed-Fri)

Reports To: Executive Director

**BASIC FUNCTION**

Under the direction of the Executive Director, the Admin/Intake Coordinator will be the first point of service to individuals seeking service and support from Alzheimer Society of Dufferin County.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**

**Responsibility**
- Speaks with clients on the phone or in person (walk-in)
- Performs screening with all clients and fax referrals
- Completes intake documentation and registers client into database
- Assists with statistical reporting when required
- Provides initial assessment to match client to appropriate internal programs
- Identifies appropriate external referrals when client’s needs are not appropriate for ASDC services
- Schedules client appointments as required
- Maintains case documentation as required
- Enters statistical & client data into NESDA database
- Maintains an inventory of internal & external resources
- Active participation in agency & team meetings as required
- Professionally greet visitors who arrive at the Alzheimer Society office. These include people with dementia or their care partners, students, donors, board members, government officials and service providers. The Coordinator ensures that visitors are made to feel welcome when they arrive to wait for their appointment.
- Organize registrations for various education events/event planning, update waitlists and track attendance.
- On a daily basis, accurately and efficiently enter data into the _Nesda Track_, and work with the First Link team on database-related tasks
- Receive payments including processing point-of-sale transactions.
- Prepare accurate bank deposits in accordance with agency policy
- Assist Fund Development with events and donor recognition.
- Assist Program Staff with clerical functions, including booking appointments.
- Assist Executive Director to prepare documents for payroll and invoicing and data collection.
- Managing office equipment and ordering and maintaining an inventory of supplies
- Computer and technical support to staff
- Keep accurate records of office procedures
- Participate in and take minutes for staff meetings/other meetings as required.

**OTHER DUTIES**
- Perform other duties consistent with the job classification, as required.

**Relationships**
Reporting to the Executive Director, the Admin/Intake Coordinator works as part of a multi-member team and has close working relationships with all ASDC program staff. The Admin/Intake Coordinator also maintains working relationships with professional colleagues, community agencies, residential homes and other organizations and groups working with people with dementia in Dufferin County.

**JOB QUALIFICATIONS**

**Education**:

- Social Service Worker Diploma or post-secondary degree/diploma in health, social work, or social services. Specific training in dementia studies is considered an asset

**Experience**:

- Minimum of 2 years’ experience working in a social service agency
- Experience working with persons with dementia and their care partners is preferred

**Other Knowledge, Skills, Abilities or Certifications**:

- Excellent verbal and written communication skills in English
- Comprehensive knowledge and understanding of Alzheimer’s disease and related dementias is considered an asset
- Database experience an asset
- Ability to work cooperatively with volunteers and staff
- Excellent organizational & time management skills with the ability to manage multiple tasks
- Excellent project management skills with the ability to prioritize workload and manage multiple tasks.
- Computer literacy with proficiency in Windows environment; strong working knowledge of Microsoft Office
- Proven ability to set individual priorities
- High standard of ethics and confidentiality
- Shows initiative, flexibility and resourcefulness
- Represent the Alzheimer Society of Dufferin County in an extremely polite, professional, confidential, empathetic and helpful manner to both external clients and staff
- Self-starter and resourceful
- Ability to multi-task and maintain a positive attitude
- Ability to work independently and as a member of a team in a fast-paced environment
- Willingness to learn and understand the needs of our client base
- Excellent written and oral communication skills
- Current Ontario driver’s license and daily access to an insured vehicle

**TRAVEL REQUIREMENTS**
- Travel within Dufferin County may be required.

**WORKING CONDITIONS**
- Requires sitting at desk for extended periods of time. Requires repetitive computer keyboard work and screen time.
- Disclaimer This job description indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required by the incumbent. Incumbent may be asked to perform other duties as required_

**Job Types**: Part-time, Fixed