Bilingual Sales Representative

Company Description

Every industry and profession has its own special characteristics, just as individuals do. At TWIS, our seasoned team of expert brokers and managers takes those characteristics into account to design custom-tailored insurance programs with on goal in mind: protecting your interests. At TWIS, we build trusting relationships. We’re looking for someone to join our team as an:
**Sales Representative - Home & Auto Insurance (French/English)**

**Job Description**:
As a member of the National Home and Auto Sales Team, your responsibilities will include:

- Quoting & selling personal insurance products by establishing contact with new client leads generated through a multitude of sources, developing relationships with prospects, answering incoming communications, following-up on expiry date lists, re-quoting prospects from previous years & cancelled files, and contacting leads assigned to you.
- Identifying opportunities to sell additional lines of business in our well-established client base then contacting the client to present the offer.
- Creating a trusting environment that fosters referrals, new sales opportunities, and retention of existing business.
- Actively participating within the sales team and independently to continuously contribute to overall business improvement.
- Actively owning and resolving all customer inquiries, while ensuring the customers efforts are minimized.
- Accurately processing account changes when required, maintaining complete customer documentation, preparing correspondence, and documenting files for follow up.
- Tackling complex insurance-related cases, creatively utilizing all available resources until full resolution is met.
- Maintaining a current EPIC base and promptly following up on all client communications. TWIS generates a large volume of leads for our sales representatives.
- Maintaining an accurate log of quotes completed, sales completed, days worked and any other measurements pertaining to monthly reporting requirements.
- Keeping up to date on company underwriting guidelines and changing markets. We primarily broker with Aviva, Intact, Economical & Pembridge, along with a handful of specialty markets.
- Performs other duties as required.

**Qualifications**:

- A RIBO and AIC license or is willing to acquire one within the first 60 days.
- Other national licensing is considered an asset.
- A minimum of 2 years’ experience, preferably in personal lines working with automobile and property insurance policies. Specifically experience brokering with Aviva, Intact and/or Economical.
- Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
- Excellent problem solving skills and ability to handle customer issues in a pleasant and positive manner.
- Superior time management and organizational skills to handle competing priorities.
- Bilingualism considered an asset (French / English)

Additional Information
**What we offer**:

- Competitive salary and bonus structure
- Industry-leading employer-paid group benefits that start on your first day
- Defined benefit pension plan
- 100% coverage of continuing education and licensing fees (including RIBO courses)
- Flexible work from home and hybrid options
- Opportunities for advancement
- TWIS strives to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, TWIS will endeavour to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities._

LI-Remote, #LI-Hybrid