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Clinic Administrator

2 weeks ago

Edmonton, Canada Alberta College of Massage Therapy Full time

**Job Description: Clinic Administrator**

**Position Title**: Clinic Administrator

**Department**: Massage Therapy and Manual Osteopathic Therapy

**Reports To**: Clinic Manager

**Location**: 4656 - 99 Street NW Edmonton, Alberta T6E 5H5

**Job Type**: Full Time

**Position Summary**:
**Key Responsibilities**:
**Front Desk Management**:

- Serve as the first point of contact for patients, ensuring a welcoming and professional atmosphere.
- Handle high-volume incoming calls, directing them appropriately and managing inquiries.
- Schedule appointments and manage the clinic's calendar to optimize student scheduling and instructor availability.

**Administrative Support**:

- Perform administrative duties such as filing, record keeping, data entry, and patient and student confidentiality.
- Prepare and process Student forms, insurance claims, and billing statements.
- Coordinate with instructors and students to ensure smooth clinic workshops.

**Internal Placement**:

- Manage internal placement for practicum, ensuring optimal scheduling for students and instructors.
- Coordinate with instructors to understand their schedules and availability, making necessary adjustments, as required.

**Student Relations**:

- Address concerns and inquiries promptly and professionally.
- Ensure a high level of student satisfaction by providing exceptional customer service and maintaining clear communication.
- Collect and record feedback to improve clinic services and student experience.

**Support to Clinic Manager**:

- Assist the Clinic Manager with daily operations, including reporting, inventory management, and student and or instructor coordination.
- Help organize meetings, training sessions, and clinic events.
- Provide backup support for the Clinic Manager as needed.

**Office Management**:

- Maintain office supplies and ensure the clinic is well-equipped and orderly.
- Oversee the cleanliness and organization of the reception area and treatment rooms.
- Handle correspondence, mail, and courier services.

**Qualifications**:
**Education**:

- High school diploma or equivalent required; Associate’s or Bachelor’s degree in healthcare administration, business administration, or related field preferred.

**Experience**:

- Proven experience as a clinic administrator, office manager, or similar role in a healthcare setting.
- Experience managing high-volume calls and patient scheduling.
- Familiarity with Massage Therapy and Manual Osteopathic Therapy is an asset.

**Skills**:

- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Proficiency in MS Office (Word, Excel, Outlook) and healthcare management software.
- Ability to handle sensitive and confidential information with discretion.

**Working Conditions**:
**Physical Requirements**:

- Ability to sit, stand, and walk for extended periods.
- Ability to lift and carry office supplies and equipment up to 20 pounds.

**Work Environment**:

- This job operates in a professional healthcare clinic environment.
- The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

**Additional Information**:

- This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the clinic.
- Employment is contingent upon successful completion of background checks.

**Job Types**: Full-time, Permanent

Pay: $45,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person