Service Desk Administrator

6 days ago

Regina, Canada SGI CANADA Full time

Work should be so much more than just a job you do to earn a paycheque. And at SGI it is

We offer the essentials - a competitive salary, great pension, and excellent employer-paid family benefits. But we also provide opportunities. The opportunity to do work that makes a difference in your community. The opportunity to expand your professional skills and grow your career. And the opportunity to come to work every day to a job you’re passionate about and that leaves you feeling happy and fulfilled.

Now that we’ve (hopefully) sparked your interest, here’s some good news: we’re hiring

We’re looking for a Service Desk Administrator with strong knowledge of IT operations, methods, products, and technology in order to respond to or escalate support requests.
- Can troubleshoot operating systems, subsystem components, software, and hardware.
- Can generate support documentation for use by Service Desk Administrators and Developer.
- Can provide support and restore IT services/solutions to the end users.
- Can communicate and convey information effectively, verbally and in writing, targeted to the appropriate audience.
- Want to leverage your leadership skills for good - like actively supporting SGI’s culture, expanding your own learning, and supporting your team as they do the same.

Typically, these skills are gained through a **two-year diploma from an accredited post-secondary education institution in a relevant field of study, such as Information Technology, or defined equivalency **and **1 - 2 years’ experience in service desk, desktop, or IT support.**

We know the confidence gap and imposter syndrome can get in the way, so please don't hesitate to apply. We'd love to hear from you

**What else do we offer?**

Our website gives a run-down of the many perks of working with us, including:

- **Personal development**:We invest in our employees. We provide leadership and employee training, and provide education funding, to support your self-improvement goals and keep our teams thriving.
- **A positive, healthy work culture**:Work culture can be the reason an employee stays or leaves a job. At SGI, we’ve worked hard to develop a culture we’re proud of. And we continue to invest in our culture through training to make sure that our actions (and culture) reflect our corporate values: caring, passion, innovation, and integrity.
- **Awesome people**:Seriously. We hire the best people, and you get to work with them. At SGI, you’ll find the work family you didn’t know you needed.

To learn more about this position, check out the full job description on our careers website. There, you’ll find all requirement and accountabilities in greater detail.

**Benefits**:

- Dental care
- Paid time off

Schedule:

- Monday to Friday

Work Location: In person

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