Service Desk Analyst

5 days ago

Regina, Canada Farm Credit Canada Full time

Closing Date (MM/DD/YYYY):
09/21/2025

Worker Type:
Permanent

Language(s) Required:
English

Term Duration (in months):
Salary Range (plus eligible to receive a performance based incentive, applicable to position):
$61,370 - $83,030

Service desk experience rewarded
We’re looking for a proactive, customer-focused Service Desk Analyst to join our IT support team. This role is ideal for someone with hands-on experience in service desk environments and a genuine passion for solving technical issues while delivering an outstanding user experience.
As a Service Desk Analyst, you’ll be the first point of contact for technical support, providing timely and effective assistance across multiple platforms. You’ll support commercial off-the-shelf software solutions through configuration and light scripting, ensuring users receive clear, empathetic and solution-oriented service.
Your ability to communicate clearly, troubleshoot efficiently and follow through with professionalism will directly impact the satisfaction and productivity of our internal clients. If you thrive in a fast-paced environment and take pride in making technology feel seamless for others, we’d love to hear from you.

**What you’ll do**:

- Assist staff face to face with common IT issues
- Resolve issues with technology through one-on-one interactions
- Troubleshoot a variety of first-level IT support issues on different platforms and programs
- Develop documentation for common issues

**What we’re looking for**:

- A friendly attitude and exceptional customer service commitment
- The ability to work independently and with a high-performing team
- The ability to perform physical relocation of hardware on a regular basis (20-40lbs)
- Understanding of technical terminology and concepts

**What you’ll need**:

- An undergraduate degree in computer science, engineering or mathematics or and equivalent level of experience
- In-depth knowledge of common software and operating systems
- Knowledge of computer hardware and peripherals

FCCEN

**You belong here**
At FCC, we’re committed to creating an inclusive, equitable and accessible workplace - one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we’re dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives.

We encourage qualified applicants to apply, including members of these four employment equity groups:

- Indigenous Peoples
- Members of visible minority groups
- Persons with disabilities
- Women

**Accessibility and accommodations

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