Front Desk Manager

1 week ago


Regina, Canada The Atlas Hotel Full time

**Your primary responsibilities include**: - Support the Front Office by overseeing daily operations and acting as Manager on Duty. - Address guest issues proactively and assist or act as an alternate for service recovery initiatives. - Act as the main point of contact for handling and reporting client-related issues, including reservations, cancellations, and special requests. - Responsible for front office staff schedules, staffing and time-off requests. - Evaluate performance and provide feedback to front office staff, identifying areas for improvement and development opportunities. - Mentor and hold front office staff accountable. - Provide training and support when needed. - Support the Front Desk operations overall by assisting with guest inquiries, reservations, check-ins/check-outs, and other typical day-to-day tasks. **Qualifications**: - 1-2 years of management or supervisor experience, or 1+ years in front desk or hospitality experience. - Familiarity with Opera or any other property management system is beneficial. - A "go-getter" who's not afraid to be hands-on. Working weekends and even the odd evening is to be expected in this role. - A tech whiz - there's a lot of technology and hospitality software systems involved. Of course, there are a plethora of other administrative items and the typical day-to-day operations that you'll be responsible for, but those are pretty hard to sum up in a job ad. **About Us**: As an independent, locally owned establishment, we invest in our hotel, foster an exceptional Crew, and strive for unparalleled guest experiences. Our Core Values—Above & Beyond, Fastidiousness, Got This, Unconventional, and Neighbourly—steer us toward service excellence. Our offerings include free parking, daily Crew lunches, health benefits, engaging staff events, and other fantastic perks.


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