Order Desk Administrator

**Who are we?**

At Ardel Steel we believe that people are our most valuable asset and that everyone on our team plays a unique role in contributing to our overall success. We are always looking for diverse and talented people.

Ardel Steel is a proud part of Salit Steel Group of Companies; an integrated network of companies and partners that delivers steel solutions in North America. Now in its fifth generation, Salit has been family-owned and operated since 1905. We consider all of our customers, industry partners, and employees all to be a part of the Salit Steel family.

As a dynamic organization, we continue to evolve into new markets and develop products to better serve our customers, and we always stay true to the strong set of values that are the foundation of our business. We are passionate about delivering outstanding service and building strong relationships. In addition, we are committed to finding new ways of doing things that are better, faster and more cost-effective to provide our customers with efficiencies, new products and the best experience possible.

Ardel Steel has established a solid reputation in the fabrication, distribution and installation of reinforcing steel and related products in Saskatchewan.

We are seeking an innovative, forward-thinking and results-driven individual to join our team as the **Order Desk Administrator**. This role requires someone who is outgoing and can provide excellent customer service with a professional attitude. Organizational skills, attention to detail, and a willingness to do whatever task is required will be key factors to succeed in this role.

The primary responsibility of this position will be handling incoming customer orders and accepting/processing payment for these orders. You will also provide support to the Operations Coordinator by assisting with general order desk and inside sales duties.

**Primary Responsibilities**:

- Provide exceptional and professional customer service, receiving and processing customer orders and providing product quotes as required
- Process any required payments through the POS system
- Answer and direct all incoming calls
- Administration of various paperwork including, but not limited to: retail invoicing, stock inventory data sheet, housing permits from orders, city permits, installation and yard usage.
- Prepare orders for production
- Schedule customer deliveries and pick-ups ensuring Bills of Lading and Purchase Orders are completed if required
- General office duties including, but not limited to: invoice/paperwork filing, processing incoming/outgoing mail and deliveries, emptying recycling bins, maintaining the kitchen area, managing office equipment (phone system, printers, postage machine, etc.)
- Act as the first line of support and back-up for the Operations Coordinator
- Provide support to Accounts Receivable/Accounts Payable as required

**Qualifications**:

- Preference will also be given to those with experience in the construction, manufacturing or steel fabrication industry
- Experience in sales and/or customer service will be considered an asset
- Experience with aSa/Sage software will be an advantage
- Proficient with Google Workspace (Gmail, Google Docs, Google Sheets, etc.) and/or Microsoft Office Suite

**If you have a customer-first attitude, desire to succeed and work hard, you are perfect for our team.**
- We are an Equal Opportunity Employer. Ardel Steel supports and will do its best to accommodate Employees with disabilities, to the point of undue hardship for the Company. Upon request, job accommodations will take into account the Employee’s accessibility needs due to a disability._
- We appreciate your enthusiasm for Ardel Steel and thank you for applying. Only those selected to move forward in the process will be contacted._

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care

Schedule:

- Day shift

Work Location: One location