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Front Desk Coordinator

3 weeks ago

Regina, Canada Dogtopia Regina East Full time

**About You**:

- You love dogs
- You are fast paced, with a strong sense of urgency
- You thrive when you have multiple challenges on your plate, you hate being bored
- You like meeting and interacting with new people
- You like working with dedicated co-workers and being part of a team
- You take your work seriously and you are concerned with accuracy
- You like to take initiative and make things happen
- You like to know what is expected so that you can achieve great performance

If you are seeing yourself in these words, we’d love to talk to you about our Front Desk Coordinator role.

**About Us**:
The Front Desk Coordinator is the first point of contact with our pet parents. The position is to deliver exceptional customer service and operational excellence to ensure an engaged experience with our parents and help to foster an excellent environment for the dogs in care.

**What we offer: Let’s look at what Dogtopia does for you**
- It’s always bring your dog to work day
- Education in basic dog obedience and training
- Competitive wages with flexibility in scheduling
- Learn key skills related to customer service, teamwork, or even sales

**Qualifications**:

- Must love dogs
- Ability to be active all day, working cohesively with others in a fun, fast paced environment
- **Ability to work approximately 15-30 hours per week, typical shifts include weekdays: either 6:30AM to 12:30PM or 12:30PM to 6:30PM and Saturday: 9AM to 4PM coordinating with other teammates to provide full coverage for our front desk.**
- Strong customer service skills (detailed oriented, quick thinker, multi-tasker) and persuasive style

**Customer Service and Relationship Management**
- Responsible for maintaining an emotional connection with each parent and their pet
- Effectively communicate in a professional manner being fully aware of all services offered
- Work with team to assure our Quality of Care sets the standards for dog care including accurate recording of parent and dog related notes and assisting as necessary with movement of dogs to their appropriate playrooms.

**Administrative**
- Ability to learn and become proficient with POS software and other technologies to provide operational excellence
- Generate appropriate billing and payment transactions
- Complete all applicable reporting in a timely fashion
- Support sales function as required

**Marketing**
- Contribute to the setup and presentation of events in the daycare
- Develop and deliver appropriate components of dog programs including pictures, report cards, promotional packages
- Participate as required for the Dogtopia Foundation

**Job Types**: Part-time, Permanent
Part-time hours: 25-30 per week

**Salary**: From $13.00 per hour

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

**Education**:

- Secondary School (required)

Work Location: In person