Quality Improvement Facilitator

**JOB SUMMARY**:
To support the achievement of quality and performance indicators, to assist managers with administrative duties, and to ensure compliance with mandatory requirements.

**JOB RESPONSIBILITIES**:
**Clinical Quality (40% of time)**
- ** Identifies and reports quality and risk issues to management and develops processes to mitigate them (metric tracking)**
- Facilitate knowledge translation of the organization’s policies and procedures, and supports their adherence through virtual coaching visits and chart audits
- Acts as preceptor coordinator to students and/or new staff
- Completes chart audits for PSS. Shares trends and concerns with Director
- Completes prescreen process and set up of subcontractor relationships and carries out quality checks once relationships are established
- Assists with ensuring all frontline staff complete mandatory training (., etc.) and comply with mandatory requirements such as. By producing reports and tracking progress
- Completes IPAC assessments and mask fit tests and tracks compliance
- Assists with and contributes to the Quarterly Safety Quality Reviews (QSQR)
- Scheduling Lead visits/Entering Lead visits for PSM to review
- Primary for PSM vacation coverage

**Administration (50% of time)**
- ** Creates and maintains the on-call schedules**
- Organizes and helps to facilitate group practice events
- Participates in the manager on-call rotation
- Manages all WSIB claims for all PSMs including arranging for modified work and liaising with OHSW/Alight
- Work closely with BRC team and support managers with follow-up as needed
- 100% in office role - M-F 8am-4pm (either St Catharines or Hamilton office as appropriate)
- Assist with PPE restocking in self-serve room
- APR support for PSMs as appropriate
- Entering of RL6 events and closing events
- Tracking of attendance issues/trends and report to PSM for action

**Communication (10% of time)**
- Participates in internal and external meetings regarding PSS business lines
- Reports identified incidents and shares client care issues and concerns to the manager in a timely and comprehensive manner
- Uses and adds data/reference material to the MS Teams pages for Personal Support Managers (PSMs)
- Shares updates with the Personal Support team

**QUALIFICATIONS**:
- Full Registration as a Registered Practical Nurse (RPN) with the College of Nurses Ontario (CNO)- Minimum of 4 years working as an RPN- Demonstrates SE Health’s values and exemplifies professional behaviour, reliability and respectful interactions- Excellent training, coaching, verbal communication skills- Certification in Quality Management or related- Experience working in Quality Management within the healthcare field- Ability to work independently, take initiative and be self-directed and work with others in the context of a teamPlease note that this role is M-F and 100% working in the office.

**About SE Health**

At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive pay, benefits, pension, and work life balance. We’re a great place to work, and we hope you’ll join our team.

In the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.