Front Desk Associate

5 days ago

Toronto, Canada VIMALIFE inc. Full time

**Location**: Leslieville, Toronto, Ontario
**Employment Type**: Part-Time / Full-Time (Morning, Evening, and Weekend Shifts Available)
**Start Date**: July/August 2025
**Compensation**: Hourly wage + performance-based perks
**Reports To**: Assistant General Manager

**Be the Face of Toronto’s Newest Luxury Fitness Experience**

VimaLife is redefining what a fitness club can be — modern, elegant, and rooted in excellence. Located in the heart of Leslieville, our brand-new luxury facility offers a premium training experience backed by science, community, and high-touch service.

We’re looking for polished, personable, and proactive **Front Desk Associates** to be the first impression for every member and guest who walks through our doors.

**Role Overview**

As a Front Desk Associate at VimaLife, you are the heartbeat of the member experience — from warm welcomes to seamless support. You’ll create a concierge-level environment where clients feel known, supported, and inspired every time they visit.

**Key Responsibilities**
- Greet members and guests with enthusiasm, professionalism, and attentiveness
- Manage check-ins, bookings, memberships, and point-of-sale transactions
- Support daily opening and closing procedures, ensuring the facility is spotless and inviting
- Assist with new member onboarding and studio tours
- Coordinate with trainers, managers, and cleaning staff to ensure smooth day-to-day operations
- Maintain a thorough knowledge of all services, offerings, promotions, and studio policies
- Help uphold the premium aesthetic and culture of the brand
- Conduct opening, mid-shift, and/or closing walk-throughs of the entire club, ensuring facility is well-ordered, stocked and maintained
- Handle client feedback or issues with poise and escalate when needed
- Represent Vimalife at community and social events

**What We’re Looking For**
- 1+ year experience in front-of-house, hospitality, customer service, or retail (luxury or wellness industry experience is a plus)
- Exceptional communication, organization, and multitasking abilities
- A polished, warm, and engaging demeanor
- Passion for health, fitness, and providing world-class service
- Comfortable working in a fast-paced, high-touch environment
- Tech-savvy and familiar with scheduling, CRM, or POS systems
- Punctual, reliable, and solutions-oriented

**Perks & Benefits**
- Complimentary VimaLife membership
- Wellness perks, retail discounts, and access to workshops
- Opportunities for advancement in a growing luxury fitness brand
- Work in a beautiful, inspiring space with a high-performing team
- Be part of a launch team shaping the client experience from day one

**VimaLife is proud to be an inclusive, people-first employer.** We welcome applicants from all backgrounds who are excited to help shape the future of fitness in Toronto.

Pay: $20.00-$22.00 per hour

**Benefits**:

- Flexible schedule
- On-site gym
- On-site parking
- Paid time off
- Wellness program

**Experience**:

- Customer service: 1 year (required)
- Social media management: 1 year (preferred)

Work Location: In person

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