Front Desk Sales Associate, Stott Pilates

**Job Title**: Front Desk Sales Associate, STOTT PILATES

**Reports to**: Facility and Sales Manager, STOTT PILATES

**Date**: October 2025

**About Merrithew**:
Merrithew® is the global leader in mind-body education and equipment. Founded in 1988, the company has trained more than 80,000 instructors and partners worldwide, developed six innovative education programs— STOTT PILATES®, ZENGA®, Total Barre®, Halo® Training, Merrithew Fascial Movement and CORE Athletic Conditioning & Performance Training— and has produced an extensive line of professional and at-home equipment and accessories for personal and professional use.

Join Merrithew in its mission to inspire people worldwide to lead healthier lives through premium education programs and cutting-edge equipment. With a focus on world-class education and industry-leading equipment, Merrithew is dedicated to promoting optimal fitness and wellness for all.

**Position Overview**:
The Front Desk Sales Associate serves as the first point of contact for members and guests, providing exceptional customer service and supporting sales efforts to grow the fitness centre’s membership base. This role combines front desk reception duties with proactive sales and member engagement responsibilities.

**Major Responsibilities**:
Customer Service
- Warmly and professionally greet all members and guests by name to foster community, connection, and lasting relationships.
- Provide information about memberships, classes, services, and promotions.
- Handle member check-ins, class bookings, and payments accurately.
- Provide first time guests with a tour and introduce them to their instructor.
- Maintain a clean, organized and fully stocked front desk area, changeroom, washrooms and studio space at all times.
- Address member inquiries in a timely and courteous manner.

Sales & Membership Growth
- Collaborate with the instructor to convert first-time guests into members based on the instructor’s recommendation.
- Promote and sell memberships, class packages, and retail products.
- Schedule and conduct tours for potential members, explaining benefits, facility features and intro offer.
- Meet or exceed monthly and quarterly sales targets set out by Sr. Manager of the STOTT PILATES studio.
- Support growth and engagement initiatives such as referral programs and challenges.
- Assist in the planning and execution of both in-studio and off-site events to enhance member engagement and community outreach.

Administrative & Operational Support
- Maintain accurate and up to date member records using the management software.
- Manage POS transactions, and daily sales reconciliation.
- Assist with opening and closing procedures, ensuring operational standards are met.
- Coordinate with instructors and management to ensure smooth daily operations.
- Communicate and work cohesively with the rest of your team to ensure smooth transitions between shifts.

**Skills and Qualifications**:

- 1+ years previous experience in front desk, customer service, or sales roles (fitness or hospitality preferred).
- Passion for health and wellness.
- Excellent communication and interpersonal skills.
- Strong sales aptitude nurturing leads and overcoming objections with a customer-first mindset.
- Proficiency in Microsoft and point-of-sale software.
- Ability to multitask and remain calm under pressure.
- Availability for early morning, evening, or weekend shifts as required.
- Comfortable engaging with members to capture authentic in-studio moments (photo/video) for social media use.
- Awareness of current social media trends and willingness to collaborate with the marketing team to share content ideas.

**Preferred Attributes**:

- Team-oriented attitude and professional appearance.
- Self-motivated with the ability to meet and exceed goals.
- Ability to quickly assess situations, problem-solve and calmly de-escalate sensitive issues with professionalism and empathy.

**Compensation and Benefits**:

- Competitive hourly wage plus commission on sales.
- Complimentary gym membership and private sessions with apprentices.
- Opportunities for professional development and career advancement.

Merrithew® is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA).

Merrithew® is proud to be an Equal Opportunity Employer. Our organization respects and follows the letter and spirit of the Ontario Human Rights Code. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other code grounds.