Marketing Account/project Manager

**Company Overview**:
Skinfluence Marketing is a leading creative and digital agency specializing in providing exceptional marketing solutions to clients in the medical aesthetics industry. With a diverse portfolio of plastic surgeons, dermatologists, and medical spas, we deliver innovative strategies and results-driven campaigns to help our clients succeed in a competitive market. As an integral part of our team, you will have the opportunity to work with industry professionals and shape the future of medical aesthetics marketing.

**Job Summary**:
**Responsibilities**:

- Serve as the primary point of contact for assigned clients, understanding their business goals, and proactively identifying marketing opportunities to support their objectives.
- Build and maintain strong client relationships through regular communication, meetings, and strategic discussions, becoming a trusted advisor and providing exceptional customer service.
- Collaborate with clients to develop comprehensive marketing strategies and campaigns tailored to their specific needs, aligning with their brand identity and target audience.
- Effectively project manage campaigns and deliverables from conception to execution, ensuring deliverables are met on time, within budget, and with the highest level of quality.
- Coordinate cross-functional teams including creative, design, digital, and management, to execute projects efficiently and effectively.
- Develop detailed project plans, timelines, and budgets, tracking progress, and providing regular updates to clients and internal stakeholders.
- Conduct thorough research and analysis to identify industry trends, competitive landscapes, and opportunities for growth, providing valuable insights and recommendations to clients.
- Manage client expectations and resolve any issues or concerns in a professional and timely manner, ensuring a high level of client satisfaction.
- Monitor campaign performance metrics, conduct post-campaign analysis, and prepare comprehensive reports to evaluate effectiveness and make data-driven recommendations for optimization.
- Proactively identify and prospect potential clients for the agency, leveraging various channels
- Coordinate and lead client onboarding sessions, conducting thorough needs assessments, setting expectations, and providing clear guidance on the agency's processes, services, and deliverables.
- Serve as the primary point of contact for new clients, addressing inquiries, resolving concerns, and ensuring a positive client experience throughout the onboarding phase.
- Continuously monitor client satisfaction, identify opportunities for cross-selling, and work closely with management to drive client retention and long-term relationships.
- Stay up-to-date with industry developments, emerging technologies, and best practices in the medical aesthetics and digital marketing landscape.

**Requirements**:

- Bachelor's degree in marketing, business administration, or a related field (or equivalent experience).
- Proven experience in account management or project management (must be in an agency setting).
- Strong understanding of the medical aesthetics industry, with previous experience working with plastic surgeons, dermatologists, or medical spas as clients, preferred but not required.
- Exceptional communication skills, both written and verbal, with the ability to effectively present ideas and build rapport with clients and internal teams.
- Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Strong leadership and team management skills, with the ability to motivate and guide cross-functional teams towards project success.
- Proficiency in project management tools and software, as well as familiarity with digital marketing platforms and analytics tools.
- Detail-oriented with a keen eye for design and creative elements.
- Ability to work in a fast-paced, deadline-driven environment while maintaining a high level of professionalism and adaptability.

**Job Types**: Full-time, Permanent, Freelance

**Salary**: $60,000.00 per year

**Benefits**:

- Casual dress
- Store discount
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Edmonton, AB T6W 4H1: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Account/project management: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: Hybrid remote in Edmonton, AB T6W 4H1