Aftermarket Sales Representative

** Version en Français suivra ***:
**About Us**:
**Job summary**:
The Aftermarket Sales Representative is responsible for driving revenue growth through the promotion and sale of aftermarket solutions, including parts, services, and upgrades to existing customers. This role involves proactively reaching out to customers, maintaining strong customer relationships, identifying service opportunities within the installed base, and collaborating with internal teams to deliver value-added solutions that extend product lifecycle and enhance customer satisfaction.

**Responsabilities**:
**_ Customer Relationship_**
- Build and maintain strong relationships with customers to understand their evolving service needs.
- Conduct regular account reviews and identify opportunities for upselling or renewing service agreements.
- Identify new sales opportunities within the existing customer base through analysis of machine age, installed base, and service history.
- Serve as the primary point of contact for aftermarket sales inquiries, providing timely and professional responses.

**_Aftermarket Sales Activities_**
- **Sell Service Solutions**
- Promote and sell aftermarket service offerings such as Installations, Start-ups, Site acceptance test, IOQ, Training, Repairs, Preventive maintenance, Machine upgrades and retrofits, SLAs and service packages, IoT & Luna Link
- Identify customer needs and propose value-added service solutions that align with their operational goals.
- Coordinate with the Aftermarket Manager and other internal teams to align sales efforts with departmental goals and KPIs.
- **Service Quoting & Proposals**
- Prepare accurate and timely service quotes based on customer requirements and internal cost structures.
- Follow up quotes to convert opportunities into sales and maintain a high win rate.
- **Service Level Agreements (SLAs)**
- Develop, negotiate, and manage SLAs to ensure clear expectations and service commitments.
- Monitor SLA performance and coordinate with service delivery teams to ensure compliance.
- **Reporting & Forecasting**
- Maintain detailed records of interactions, opportunities, quotes, SLAs, and service solution sales in the ERP & CRM system.
- Provide regular reports on sales performance, open opportunities, and customer feedback.
- Support the Aftermarket Manager in creating forecasts, setting targets, and identifying trends.

**What we are looking for**:

- 2-4 years of experience in technical sales, customer service, or aftermarket support (preferably in capital equipment or manufacturing industry).
- Proven ability to sell service-based solutions and manage customer accounts.
- Strong understanding of service quoting, pricing models, and SLA frameworks.
- Excellent communication, negotiation, and interpersonal skills.
- Proficiency in ERP, CRM tools and Microsoft Office Suite (Infor SyteLine and Salesforce experience is a plus)
- Technical aptitude or understanding of mechanical/electrical components is an asset (knowledge of packaging machinery is an asset).
- Bilingual (English/French) preferred but not required.
- This position requires the ability and willingness to travel domestically/internationally up to 50% of the time, depending on project, trade shows and client needs.

**Key Competencies**:

- Customer Relationship Management
- Product & Technical Knowledge
- Sales & Negotiation Skills
- Installed Base Awareness
- CRM & Data Management
- Communication & Presentation
- Problem Solving & Initiative
- Collaboration & Teamwork
- Business Acumen
- Compliance & Ethics

***What BellatRx Offers**:

- Highly competitive compensation and benefits;
- on site gym, open 24/7;
- RRSP/DPSP matching program;
- Fun social activities;
- Free Coffee;
- Free parking;

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**À propos de nous**:
BellatRx est une entreprise privée de taille moyenne qui fabrique des équipements d'emballage et compte des clients et des fournisseurs en Amérique du Nord et à l'international. Chez BellatRx, nos actions sont guidées par ces 6 valeurs fondamentales qui, selon nous, ont été essentielles à notre succès en tant que leader mondial dans la conception, la fabrication, la distribution et l'entretien de machines d'emballage et de lignes d'emballage complètes.

**Résumé du poste**:
Le Représentant Commercial Après-Vente est chargé de stimuler la croissance du chiffre d'affaires par la promotion et la vente de solutions après-vente, notamment des pièces détachées, des services et des mises à niveau, auprès des clients existants. Ce poste implique de contacter de manière proactive les clients, d'entretenir de solides relations avec eux, d'identifier les opportunités de service au sein de la base installée et de collaborer avec les équipes internes afin de fournir des solutions à valeur ajoutée qui prolongent le cycle de vie des produits et améliorent la satisfaction des clients.

**Responsabilités**:
**_ Relation Client_**
- Établir et entretenir des relations solides avec les clients afin de comprendr