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Administrative Assistant
2 weeks ago
**Administrative Assistant - WD Swim School**
We’re looking for a friendly, organized, and customer-focused **Administrative Assistant** to join the WD Swim School team
In this role, you’ll be the first point of contact for our students, parents, and guests, ensuring every interaction is warm, professional, and in line with our **“Judgement Free”** philosophy. You’ll help create a welcoming environment while keeping our front desk and administrative processes running smoothly.
**Key ResponsibilitiesCustomer Service & Front Desk Support**
- Welcome students, parents, and visitors with a warm, professional attitude.
- Provide class and program information to prospective and current families.
- Answer phone calls promptly and courteously, offering accurate information and assistance.
- Check in students for classes, conduct facility tours, and assist with new student enrollments.
- Keep families informed about class schedules, updates, and upcoming events.
- Respond to questions, concerns, and feedback with a solution-oriented approach.
**Administrative Duties**
- Process transactions for merchandise and beverages through the point-of-sale system.
- Maintain and update member accounts, including class changes, billing inquiries, and enrollment updates.
- Keep the front desk area tidy, organized, and inviting.
**Qualifications**
- College diploma or equivalent.
- Strong computer skills with a focus on accuracy.
- Reliable, punctual, and dependable.
- Exceptional customer service and communication skills.
- Ability to engage positively and professionally with members and colleagues.
- Proficient in English.
**Physical Requirements**
- Standing and walking for the majority of the shift.
- Frequent speaking in person and on the phone throughout the shift.
**Job Types**: Full-time, Part-time
Pay: $20.00-$25.00 per hour
Work Location: In person