Administrative Team Lead

**Administrative Team Lead - Kitchener Greenbrook, ON**:
CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and continuous learning opportunities to help advance your career, we are building a culture of inspiration, recognition and celebration for the meaningful work our team does every day, all across the country. Join the new CBI Health and find where your better begins. Learn more at cbihealth.ca.

**About Rehabilitation Services**:
CBI Health's Rehabilitation Services supports both the physical and mental health and well-being of Canadians from coast to coast. We offer personalized rehabilitation services to help our clients live a healthy, active and independent lifestyle. We provide community-based rehabilitation including physiotherapy, sports medicine, osteopathic and chiropractic care for our clients, helping them regain mobility and enjoy a better quality of life. Our services focus on the individual, meaning we design our treatment plans around unique needs and goals, adhering to best practices and consistently delivering the highest standards of quality care for the best possible outcomes for our clients.

**About this opportunity**:
**Take an inside look at what you’ll do each day**:

- Successfully establish and execute plans to ensure effective operational and financial controls for optimal cash management
- Use available resources (reports, tracking tools) to identify gaps in operational execution, while working closely with the Clinic Manager and administrative staff to action process improvements
- Contribute to a high-performance culture by leading by example, drawing/retaining top administrative talent and implementing effective on-boarding, performance management and mentoring practices
- Ensure all administrative team members clearly understand their roles and receive the technical skills training required to meet or exceed expectations
- Provide regular feedback to administrative staff, allowing them to learn and grow while maintaining CBI’s high standards for service delivery
- Support the Clinic Manager in engagement initiatives, including town halls, advisory committees and action plans based on Engagement Survey results
- Ensure resources are aligned with the organizational structure and meet business needs
- Manage information and reporting to facilitate sound decision-making regarding revenue, throughput, cash management, schedule management and the marketplace (referral trends, client engagement)
- Analyze monthly, quarterly and annual trend data with the Clinic Manager to leverage strengths, facilitate priority management, identify areas for improvement
**What you need to be successful**:

- A track record of successful experience in administration
- Impeccable customer service and a client first attitude
- Strong interpersonal, teamwork and team-building abilities
- Excellent self-management, planning, scheduling and organizational skills
- A commitment to organizational and operational efficiency with an innate desire to help others
- The ability to use objectivity and follow policy
- All team members are required to be fully vaccinated against COVID-19 and provide proof of vaccination upon hire or provide a valid medical exemption
**What CBI Health offers you**:

- Continuous learning and skills development, including management opportunities
- Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer
- Flexible hours, which allow work-life balance and focus on quality of life
**Our commitment to diversity, equity and inclusion**:
In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and CBI Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process. Please inform your recruiter if you have any accommodation requests.
- #NationalRehab_