Team Lead

**Posting No. 23-03-281**

**Team Lead, Assertive Community Treatment Team (ACTT)**

**Permanent Full-Time**

Are you passionate about working directly with clients, but also have an interest in supervising a team who is committed to supporting enhanced quality of life for clients? This role is the perfect blend Thresholds Homes and Supports Inc. is a community-based agency that promotes client-centered support to improve quality of life for people who are experiencing mental health and substance-use issues. We provide affordable housing and individualized, flexible support services through our wide-ranging programs offered throughout Waterloo Region and Wellington County. Our employees are committed and passionate about what they do, and take pride in the difference they make in our community. Our values include **PERSON-FOCUSED, HOPE, RECOVERY, SELF-DETERMINATION, QUALITY OF LIFE, INTEGRITY** and **COLLABORATION**. We also take time to recognize each other and have fun

**SUMMARY OF THE POSITION**

Reporting to the Program Manager, the Team Lead will supervise the day-to-day delivery of high-quality services, employee orientation, quality management and performance improvement. The Team Lead will be responsible for the supervision and coordination of a multi-disciplinary team within the Program. The Team Lead will supervise the delivery of programs for Clients, the carrying out of individualized support plans, the delivery of supportive counselling, crisis prevention and intervention, skills development (life skills, social skills, interpersonal and problem solving skills) and vocational and leisure support. This individual will be involved in various interdepartmental and community committees to identify and provide comprehensive services. The Team Lead will be required to work closely with management and other colleagues to assist in the development, implementation and maintenance of new policies, procedures and initiatives**.**

**HOURS OF WORK**

The Team Lead will work a thirty-five (35) hour week, the hours being flexible to the needs of the employees, Clients and the program. The position will participate in the agency’s Manager On-call rotation.

**ESSENTIAL QUALIFICATIONS**
- Post-secondary degree or diploma in human services/human sciences or related field.
- At least 3 years of experience in a community mental health setting working with adults recovering from serious mental illness or concurrent disorders.
- Knowledge of mental health diagnoses, substance misuse, harm reduction, and recovery-focused approaches is required.
- Must be an energetic self-starter who is able to function comfortably in a team environment or independently, and relates well to co-workers and the public.
- Ability to manage time and multiple tasks with little supervision.
- Enjoys administrative tasks with demonstrated organizational, problem solving, critical thinking and program execution skills.
- Above average writing ability; ability to analyze written reports, complex documents and publications.
- Ability to support performance management and improvement as needed.
- High level of integrity, confidentially, and accountability.
- Ability to calmly assess complex situations and make appropriate decisions independently.
- Experience developing and implementing program guidelines.
- Sound knowledge of community resources.
- Certification in First Aid/CPR, Non-Violent Crisis Intervention and suicide risk assessment preferred.
- Proficient in the use of Word, Excel, electronic record keeping and data collection systems.
- Must have a valid Ontario G-Class driver’s license, relevant insurance and use of a reliable vehicle.
- Able to successfully complete and provide a current Police Vulnerable Sector Check.

**Equity Statement**

Thresholds Homes and Supports is committed to implementing the Calls to Action identified by the Truth and Reconciliation Commission. We acknowledge and express gratitude that we are able to work and live on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. Thresholds Homes and Supports, Head Office location, is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River.