Administrative Assistant/customer Service

**ABOUT US**

**JOB LOCATION & HOURS**

Located in Oakville, our office hours are Monday to Friday from 8:30 to 5:00.

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The Administrative Assistant/Customer Service Representative performs a variety of administrative and customer support functions necessary for the smooth operation of the company processes that leads to 5 star customer satisfaction and maximizing company efficiencies.

**Primary Duties & Responsibilities**
- Work with and assisst members of the Administartive team with daily tasks which include but are not limited to:

- Update databases with new customer information.
- Data entry of service requests on a daily basis.
- Generate work orders for Service Technicians on a daily basis. This includes optimizing work orders using route optimizing software to ensure efficiency.
- Verify completed work orders for accuracy and. Update all necessary information (deliveries, pick-ups, price changes) to reflect correctly on invoice. Ensuring accurate time and invoice total.
- Keep inventory of stock and order supplies when necessary.
- Ensure common office space is tidy and presentable.
- Receive, sort and distribute daily mail/deliveries.
- Liaise with executive and senior administrative assistants to handle requests and queries from senior managers
- Cross-train with other administrative and customer service roles and relief colleagues during scheduled vacation and sick time.
- May be assigned specific projects and other administrative functions from time to time.

**Qualifications**
- Proven work experience as a Receptionist, Front Office Representative or similar role
- Proficiency in Microsoft Office Suite
- Hands-on experience with office equipment (e.g. fax machines and printers)
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Education in Office/Business Administration or related field preferred.
- Strong attention to detail.
- Superior customer service skills.
- Computer Skills: Microsoft Outlook, Excel, Word and quick to learn new programs.
- Working knowledge of QuickBooks is an asset.
- Proficiency in Microsoft Excel is an asset
- Minimum of two years office experience in a fast paced environment.
- A valid “G” driver’s license.
- A clean criminal background.

**How do we define success for your role?**
- You demonstrate Blue-Pencil's core values through all aspect of your work
- You understand industry' challenges, and opportunities; clients describe you as positive, professional, and delivering high quality work
- You identify, recommend, and are focused on effective service delivery to your clients
- You share in an inclusive and engaging work environment that develops, retains & attracts talent
- You actively participate in the adoption of digital tools and strategies to drive an innovative workplace

The person in this position will meet or exceed company expectations with regard to:
Competencies:

- Self-Motivator
- Task Manager
- Organization and planning
- Persistence
- High standards

**Salary**: $40,000.00-$45,000.00 per year

**Salary**: $40,000.00-$45,000.00 per year

**Benefits**:

- Company events
- Company pension
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Oakville, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Level of knowledge of MS Office - Word, Excel, Teams (Begginner, Intermediate, Advance)

**Education**:

- DCS / DEC (required)

**Experience**:

- administrative assistant: 2 years (required)
- receptionist: 2 years (preferred)

Work Location: One location