Administrative Assistant

**Benefits**:

- Competitive salary
- Dental insurance
- Paid time off

Reporting to the General Manager, the Administrative Assistant is responsible to support the General/Operations Manager with daily administrative procedures and processes to facilitate the efficient operation of the organization.

**Administrative Assistant/Project Coordinator**

We are a growing organization looking for an Project Coordinator who is looking to join our team.

**Who We Are**
We provide emergency response, restoration and reconstruction to the insurance industry, residential and commercial customers. We offer a wide range of services that remediate conditions caused by fire, flood, wind, mold and other hazards.

**Position Summary**
As Admin Assistant/Project Coordinator you will work closely with the other staff on restoration projects by supporting and assisting in areas of administration, communication, and meeting or exceeding key performance indicators (KPIs).
Construction knowledge an asset but not essential.

**Key Responsibilities/Duties**
- Enter and maintain complete job file information and date milestones in our project management software and online communication platforms
- Set up and keep organized paper job files
- Manage incoming calls to facility, answering questions and or directing them to the appropriate team member.
- Schedule internal staff and subtrades to complete reconstruction of insureds home.
- Type/transcribe and upload/send required job file documents
- Maintain communication and liaise with various stakeholders
- Assist with regular reporting requirements
- Perform all tasks in a timely manner with the aim to meet or exceed client needs (KPIs)

**Qualifications**

To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the General Manager.
- 1+ years of experience working in an administrative position
- Experience in construction, restoration, or insurance industry an asset but not essential
- Strong computer skills, able to learn new programs with ease
- Typing speed of 40+ wpm accurately
- Strong administrative and clerical skills
- Strong customer service skills
- Ability to adapt in a changing environment
- Able to empathize with clients/customers who have experienced loss of personal property
- Able to work in constantly changing environment and prioritize ta

**Characteristic and Ability Requirements**
- Ability to communicate expectations and requirements to crew/staff
- Effective communication skills both written and verbal
- Ability to engage clients in conversations to service their needs and meet expectations
- Pride taken in providing clean residential and commercial environments to clients
- Strong attention to detail and ability to multi-task
- Demonstrated sound work ethics
- Proven ability to build and maintain strong working relationships
- Flexible, adaptable and able to work effectively in a variety of settings
- Works well independently and in a team environment

**Educational Requirements**
Education Required: High School Diploma
Other Education/Certification/Training preferred: n/a

**Work Experience Requirements**
Work experience required: 1 - 3 years in an administrative capacity
Job related experience required: n/a

**Working Conditions**
While in the office, there is low risk of exposure to adverse working conditions. This position requires the individual to perform occasional duties in a warehouse environment and may have occasional exposure to changes in temperature and odours.

ServiceMaster Restore Oakville is a franchise based out of Oakville, Ontario.

Competitive wage based on experience.

Pay: $20.00/hour/ Benefits after completion of probationary period
Work Location: In person