Night Auditor

2 weeks ago


Victoria, Canada Hotel Grand Pacific Full time

Join our Guest Services team The Hotel Grand Pacific has a position available for a Night Auditor. An independent luxury property located on Victoria’s beautiful inner harbour, we offer a personalized service focused on guest satisfaction. Bring your customer-focused attitude and excellent attention to detail to our team where everyone is welcome.

**Hours**: 11 p.m. to 7 a.m.

**Description of Duties**:

- Assist with overnight Hotel Safety, Security and Emergency Response
- Run the audit and cross check daily revenue posted to ensure all is in order
- Operate switchboard, taking or transferring calls as required and taking massages
- Take hotel reservations
- Register or check out guests according to the hotels procedures and policies
- Record lost and found articles
- Communicate guests concerns and problems to facilitate immediate resolution and minimize guest inconveniences
- Maintain an organized and efficient front desk
- Update Night Audit and Guest Services logbook daily
- Advise Night Manager or MOD of any problems or concerns

**Why Choose Us?**
- Discounted gym membership
- Discounted parking
- Excellent employee meal program
- Food discounts in both our Café and Pacific Restaurant
- Friends and family hotel rate
- Employee discount at other Preferred Hotels
- Excellent extended benefits (Life and AD&D, Health, Dental, Vision, and an Employee and Family Assistance program. A matching Defined Contribution Pension Plan & an RRSP program available when eligible)
- Other industry discounts
- Employee recognition & referral program
- Treat days, employee events and an annual employee party
- We are an equal opportunities employer and value diversity and inclusion in our team
- We support employee professional growth through internal job postings.
- Job Requirements/Qualifications:

- Previous audit experience
- 1-2 years of hotel experience
- Experience with Opera PMS
- Valid Class 5 driver’s license
- Possess or able to obtain a Food Safe & Serving It Right certificate
- Pleasant manner and professional verbal and written communication skills
- High proficiency in Excel, Word and Outlook
- Available to work more than 30 hours per week
- Salary/Wage: 23.31/hr
- Job Application Process:

- Interview + two professional references


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