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Investigator Professional Conduct
3 weeks ago
As an** Investigator** with the Professional Conduct department, you will provide specialized expertise related to investigations of a sensitive nature under the Health Professions Act (HPA). You will have a demonstrated ability to perform complex investigations, gather evidence, and compile all information collected through the investigation process into a concise, unbiased report.
**KEY RESPONSIBILITIES**
- **Investigation of complaints under the HPA within required timelines**:
- Review and determine appropriate investigation process; gather, review, and analyze medical and other records within parameters of CPSA privacy policy and HPA.
- Approach all efforts on investigation in an unbiased, methodical, and culturally sensitive manner.
- Work collaboratively with specialists such as Senior Medical Advisors, Standards of Practice and Governance team members to understand all elements of complaint under investigation.
- Conduct interviews pursuant to Professional Conduct Department policies.
- Arrange for external medical and non-medical investigators and expert opinions where required; communicate with external parties as needed.
- Prepare comprehensive preliminary and/or final investigation reports in accordance with department policy and present for discussion.
- Prepare disposition correspondence for Complaint Director's review and signature.
- Meet key performance indicator expectations for file loads and investigation closures on an annual basis.
- Act as formal/informal mentor to new investigation team hires as assigned.
- **Actively engage in Professional Conduct Departmental practices**:
- Participate in instruction and oversight of work performed by assigned Administrative Assistant, ensure performance expectations are met.
- Actively engage in professional development related to investigation, mediation, and resolution practices on a regular basis.
- Active engagement in quality improvement processes and department projects.
**QUALIFICATIONS**
**Education**:
- University degree in law enforcement, or related field or equivalent demonstrated experience in regulatory investigations.
- Formal training in medical/legal investigations or equivalent combination of education and experience.
**Experience**:
- Minimum of 5 years' experience conducting investigations including interviewing witnesses, preparing investigative reports, and evidence gathering.
- Experience in regulatory, medical, and/or legal investigations is required.
**Skills**:
- Exceptional consultation, mediation, and analytical skills.
- Demonstrated complex problem-solving skills.
- Demonstrated excellent written and oral communication, including report writing and interview skills.
- Demonstrated ability to independently manage a complex caseload and make discretionary decisions in accordance with risk mitigation goals, precedents, policy and legislation.
- Must be a team player with ability to adjust to changing circumstances and directions.
- Demonstrated understanding of diversity, inclusion, bias and cultural safety as it applies to investigations, regulatory complaints resolution processes is an asset.
**SALARY**
The annual salary for this position is $93,843 and includes a comprehensive benefit package and pension plan.
- CPSA acknowledges we are on traditional lands of First Nations and Métis People. Through our work, we strive to respect, honour, and celebrate histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada._
