Investigator

As an
**Investigator **with the Professional Conduct department, you will support the Complaints Director by providing specialized expertise related to investigations under the
- Health Professions Act (HPA)_. You will have investigation experience and a demonstrated ability to perform complex and trauma-informed investigations. Utilizing your outstanding communication skills, you will draft professional documents to communicate effectively with internal and external parties.

**MAJOR RESPONSIBILITIES**
- ** Investigation of complaints under the HPA as assigned by the Complaints Director within required timelines**:

- Review and determine appropriate investigation process; gather, review, and analyze medical and other records within parameters of CPSA privacy policy and _HPA_.
- Approach all efforts on investigation in an unbiased, methodical, and culturally sensitive manner.
- Work collaboratively with specialists such as Senior Medical Advisors, Standards of Practice and Governance team members to understand all elements of complaint.
- Conduct interviews pursuant to Professional Conduct Department (PCD) policies.
- Arrange for external medical and non-medical investigators and expert opinions where required; communicate with external parties as needed.
- Prepare comprehensive preliminary and/or final investigation report in accordance with department policy and present for discussion.
- Prepare disposition correspondence for Complaint Director's review and signature.
- Meet key performance indicator expectations for file loads and investigation closures on an annual basis.
- Act as formal/informal mentor to new investigation team hires as assigned.
- **
Actively engage in Professional Conduct Departmental practices**:

- Participate on a rotational basis, review of Intake matters directed to investigation pursuant to PCD guidelines.
- Participate in instruction and oversight of work performed by assigned Administrative Assistant, ensure performance expectations are met; provide regular feedback to individual and Program Coordinator, Administration & Legal Referral.
- Actively engage in professional development related to investigation, mediation, and resolution practices on a regular basis.

**For additional role specifics, please see the position profile attachment located at the bottom of this posting.**

**QUALIFICATIONS**

**Education**:

- General analytical, planning and professional skills typically obtained through a Bachelor's degree (preferably in Law Enforcement or related field), or equivalent.
- Formal training in medical/legal investigations or equivalent combination of education and experience.

**Experience**:

- Minimum of 5 years' experience conducting investigations including interviewing witnesses, preparing investigative reports, and evidence gathering.
- Experience in regulatory, medical, and/or legal investigations is required.

**Skills**:

- Exceptional consultation, mediation, and analytical skills.
- Demonstrated complex problem solving skills.
- Demonstrated excellent written and oral communication, including report writing and interview skills.
- Demonstrated ability to independently manage a complex caseload and make discretionary decisions in accordance with risk mitigation goals, precedents, policy and legislation.
- Must be a team player with ability to adjust to changing circumstances and directions.
- Demonstrated understanding of diversity, inclusion, bias and cultural safety as it applies to investigations, regulatory complaints resolution processes is an asset.
- Experience and knowledge in trauma-informed investigative practice is an asset.

**SALARY**
The annual salary for this position is $91,868 and includes a comprehensive benefit package and pension plan.

**.**

**_CPSA acknowledges we are on traditional lands of First Nations and Métis People. Through our work, we strive to respect, honour, and celebrate histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada._