Investigator

The College of Licensed Practical Nurses of Alberta (CLPNA) is a non-profit regulatory organization. The CLPNA exists to protect Alberta healthcare users. Our first responsibility is to the public. We regulate the profession of Licensed Practical Nurses (LPNs), setting and maintaining standards to ensure the public receives safe, competent, and ethical healthcare services. Our focus and commitment to public protection and regulatory excellence underscores everything we do. The CLPNA has partnered with the Ministry of Primary and Preventative Health Services to lead the development and the continued operations of the Alberta Health Care Aide (HCA) Directory. In Alberta, HCAs are not a regulated profession, although HCAs will become regulated under the Health Professions Act in the future.

This is a contracted services opportunity where the investigator has a contractual agreement with the CLPNA to do investigations in accordance with reasonable and professional business standards and CLPNA policies, rules, systems, and procedures. The position is fully remote with a requirement to collaborate with our Edmonton office on a regular basis.

The Investigator conducts impartial investigations, as directed by the Complaints Director and Complaints Officers, into unprofessional conduct complaints received by the CLPNA with regards to LPNs as outlined in the HPA.

If you have conducted investigations for law enforcement, human resources, professional regulation, or other regulatory bodies where objectivity and the collection of facts and evidence have been at the forefront, this role may be suitable for you.

• Investigation Management: Responsible for conducting multiple investigations in a timely manner including involving all relevant witnesses in accordance with the HPA, privacy legislation, and CLPNA policy documents.
• Prioritization of Investigations: Management of multiple complaint files, which includes planning, investigating, interviewing, and report writing.
• Conduct Interviews: Interview complainants, regulated members, and witnesses as appropriate (virtually or face to face). Collect relevant documents, records, and policies with regards to the complaint.
• Communications: Represent the CLPNA in all dealings with the regulated member and the public. Maintain professional demeanor in both appearance and performance. Effectively conduct interviews with union and/or legal representation when sensitive allegations are present. Provide timely updates as required to the Complaints Director and Complaints Officers.
• Organizational Management: Maintain comprehensive investigation records including dates information was collected, copies of supporting documents, and investigation notes. Manage documents, evidence, and equipment securely and confidentially in accordance with relevant legislation and the CLPNA's policy documents.
• Report Completion: Complete investigations and submit accurate investigation reports using the conduct investigation report template within a set timeframe.
• Policies and Procedures: Adhere to all applicable legislation and regulation including section 63 of the HPA, the Freedom of Information and Protection of Privacy Act, the Personal Information Protection Act, the Health Information Act, and any CLPNA policy documents.

As a CLPNA investigator, you play a key role in our conduct team. You have strong analytical ability, well-defined sense of diplomacy, and people management skills. You work well independently and as a team member with a positive and professional attitude.

You have exceptional ability to perform in a sensitive environment with minimal supervision. You demonstrate professionalism, autonomy, and self-confidence, ensuring high levels of confidentiality while maintaining objectivity in writing and collating unbiased reports for investigations conducted.

• 7–9 years of progressive and diverse investigation experience in law enforcement, human resources, professional regulation, or other regulatory body.
• Investigator certification or equivalent is an asset; National Certified Investigator and Inspector Training (basic and specialized) preferred.
• Extensive experience working with legislation and regulation would be considered an asset.
• Strong PC/computer skills with proficiency in MS Office and virtual meeting platforms such as Zoom.
• Experience handling health-related records and confidential information in compliance with privacy legislation.
• Fluent in English (speaking, reading, and writing); proficiency in a second language is considered an asset.

• Ability to work irregular hours, including weekends and public holidays, as required.
• Satisfactory professional and criminal reference checks.
• Must be able to establish and maintain own business operations, including liability insurance, WCB coverage, etc.
• Ability to travel within the province on occasion.
• Must own a vehicle that is properly registered and insured.
• Possession of a valid Alberta Class 5 driver's license.
• Must be legally eligible to work in Canada.

For further information on this opportunity, please contact Human Resources at

This competition will remain open until a suitable candidate is found.

The CLPNA is an equal opportunity employer. We thank all applicants for their interest; only those applicants short-listed will be contacted.

Note: If you are selected to proceed through the recruitment process, you will be contacted by email from a CLPNA email address. Please ensure you regularly monitor your inbox, including your junk or spam folders, to avoid missing important communications regarding your application.