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Front Desk Coordinator/ Office Manager

2 weeks ago

Nanaimo, Canada Applecross Dental Clinic Full time

Hire, train, and mentor office team members (both administrative and clinical staff)
- Work with all team members to make sure patients are receiving exceptional dental care
- Work with patients, helping them understand dental treatments as well as their dental insurances.
- Address customer service issues that may arise
- Maintain a neat and organized workspace
- Conduct performance reviews for the team
- Ensure the team is on time and prepared to work prior to patients arriving
- Promote a positive work environment
- Manager employee schedules within the budget allowed
- Maintain a full schedule of patients on a daily basis
- Calculate dental treatment plans
- Support administrative and clinical staff as needed
- Other essential administrative responsibilities as needed
- Check-in/ out patients
- Create/present Treatment plans to patients
- Deal with dental insurances including pre-authorizations, estimates and treatment planning.

**Qualifications**:

- MUST have at minimum 2 years of management or leadership experience in an office, preferably in a dental office.
- Strong customer service skills
- Knowledge of dental terminology
- Passion for learning
- Exceptional time management skills
- Having the ability to be open-minded to change
- Strong verbal and written communication skills
- Ability to multitask and work in a fast-paced environment
- Excellent critical thinking skills

**Salary**: $25.00-$40.00 per hour

**Benefits**:

- Dental care
- Flexible schedule
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Nanaimo, BC V9V1K8: reliably commute or plan to relocate before starting work (required)