Front Desk Administrator

13 hours ago

Nanaimo BC VT H, Canada Trojan Collision Full time

Job Summary

Trojan Collision is a family run business and we are seeking a professional, friendly and organized Front Desk Agent to join our team. The ideal candidate will serve as the first point of contact for visitors and clients, providing exceptional customer service while managing administrative tasks efficiently. This role requires strong communication skills, proficiency in office software, and the ability to handle multiple responsibilities in a fast-paced environment. Experience with insurance policies and ICBC would be beneficial.

Responsibilities

  • Greet visitors and clients warmly, ensuring a positive first impression
  • Manage multi-line phone systems, directing calls appropriately with excellent phone etiquette
  • Schedule appointments and maintain calendars
  • Perform data entry and maintain accurate records through filing and database management
  • Handle administrative duties such as photocopying, scanning, and organizing documents
  • Assist with billing, bookkeeping, and basic QuickBooks tasks as needed
  • Support office operations by coordinating communication between departments and external partners
  • Ensure the front desk area remains tidy and organized at all times
  • Provide customer support by answering inquiries professionally and efficiently

Qualifications

  • Proven clerical or administrative experience
  • Strong computer skills with proficiency in Microsoft Office (Word, Excel), Google Workspace, and data entry software
  • Experience with multi-line phone systems and excellent phone etiquette
  • Familiarity with QuickBooks, bookkeeping, and filing procedures is desirable
  • Exceptional organizational skills with the ability to multitask effectively
  • Attention to detail for proofreading documents and maintaining accurate records
  • Excellent customer service skills with a friendly and professional demeanor
  • Ability to work independently and as part of a team in a fast-paced environment
  • Prior experience in front desk or receptionist roles is preferred but not mandatory

Job Type: Full-time

Pay: $23.00-$25.00 per hour

Expected hours: 40 per week

Benefits:

  • Extended health care

Work Location: In person

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