Front Desk Manager
1 week ago
**Job Overview**
**Duties**
- Supervise and coordinate front desk operations, ensuring smooth check-in and check-out processes.
- Provide exceptional customer service by addressing guest inquiries, resolving issues, and ensuring satisfaction.
- Manage multi-line phone systems to handle incoming calls efficiently and professionally.
- Train, mentor, and support front desk staff in delivering outstanding guest services.
- Maintain accurate records of guest information, reservations, and billing details.
- Collaborate with other departments to ensure seamless communication and service delivery.
- Uphold hotel policies and procedures while creating a welcoming environment for all guests.
**Experience**
- Previous experience in a front desk or guest services role within the hospitality industry is preferred.
- Proficiency in phone etiquette and customer service best practices is essential.
- Familiarity with hotel management software and multi-line phone systems is advantageous.
- Multilingual or bilingual skills are a plus, enhancing communication with diverse guests.
- A strong background in hospitality will contribute to your success in this role, enabling you to foster positive relationships with guests and staff alike. Join us as we strive to create memorable experiences for our guests through exceptional service and hospitality
- Will be cross-trained for housekeeping when needed
Pay: $3,700.00 per month
**Benefits**:
- Store discount
Work Location: In person
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