Case Manager

**About Us**

Reach Youth Services is dedicated to supporting youth and young adults as they transition toward independence. Through our Independent Living Program, we provide a housing-first model, and individualized supports that empower youth to reach their fullest potential.

Our team is committed to delivering therapeutic, trauma-informed care that recognizes each young person’s unique experiences, strengths, and goals. We utilize comprehensive assessments, individualized care planning, and ongoing supports to address the diverse needs, fostering healing, growth, and resilience.

Programming is strength-based and designed to promote emotional wellness, cultural safety, and the development of essential life skills necessary to navigate adolescence and adulthood successfully. We believe in collaboration and work closely with families, community partners, and other sources of support to ensure holistic and consistent care for each youth we serve.

Our work is guided by the principles of strength-based practice, trauma-informed care, adolescent development, resilience building, and culturally safe practice.

**Position Summary**

We are seeking a skilled and dedicated **Case Manager** to join our team. This role is responsible for coordinating and delivering comprehensive case management services to youth, supporting them across multiple life domains including education, employment, mental health, housing, cultural identity, and life skills. The Case Manager will work closely with youth and their support networks to develop individualized plans that promote stability, well-being, and long-term success.

**Key Responsibilities**
- Provide direct case management, including intake, assessment, care planning, support, and referrals across various domains such as mental health, education, housing, cultural/spiritual development, financial literacy and other life skills.
- Facilitate youth-centered support teams and individualized support plans using strength-based and resilience-focused approaches (e.g., Circle of Courage, wraparound).
- Collaborate with internal team members and external partners to ensure coordinated, consistent, and meaningful supports.
- Coordinate, facilitate, and deliver engaging and relevant programming including cultural activities, life skills development, career exploration and training or certification opportunities.
- Maintain accurate and timely case notes, reports, and documentation in accordance with policies and best practices.
- Facilitate regular case conferences and communicate effectively with natural and professional support networks.
- Support administrative, financial and operational functions as needed.

**Qualifications & Requirements**
- Post-secondary education in Social Work, or social services (i.e. Psychology, Sociology) or a related field.
- Strong understanding of adolescent development, trauma-informed practices, and resilience models such as the Circle of Courage.
- Familiarity with local community resources and experience working within mandated systems (e.g., child and family services, justice, education).
- Excellent written and verbal communication skills.
- Strong organizational and time management skills, with the ability to prioritize and work independently or collaboratively.
- Flexibility to work varied hours, including some evenings as occasionally required.
- Valid driver’s license and access to a vehicle for work-related travel.
- Clear Criminal Record Check and Child Abuse Registry Check (current and valid).

**What We Offer**
- Compensation aligned with sector standards
- Comprehensive health care benefits, including extended health and EAP
- Group Registered Savings Plan (GRSP) with employer contributions
- Flexible work schedule
- Remote work opportunities, as reasonable and mutually agreed upon
- A supportive work environment

Submit your resume and a brief cover letter to:
**Human Resources**

REACH Youth Services is committed to building a diverse and inclusive team that reflects the communities we serve.

We thank all applicants for their interest. Only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

Pay: From $40.00 per hour

Expected hours: 36.25 per week

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Work Location: In person