Training Manager

2 weeks ago

Victoria, Canada WildPlay Full time

**WildPlay Training Manager**

**Who We Are**

WildPlay is an entrepreneurial, adventure recreation company with outdoor parks in BC and ON, Canada and New York State looking to expand in current markets and new locations. We offer guests a range of outdoor aerial elements including adventure courses, ziplines, and bungy jumping, as well as ground-based activities and programming.

WildPlay exists to help people be brave enough to change their world.

**What We’re Looking For**

This role is based out of WildPlay’s Park Services HQ in Victoria, BC. This full-time, year-round management position can be performed remotely with regular time spent at the Victoria office as well as frequent travel to park locations in Canada and NY, USA.

**Training**
- Develop new training programs, refine existing programs to meet evolving requirements, update and modify support materials as required by the Guest Experience Manager
- Provide training resources to park operations and guest services staff and management as required by Experience Manager. Personally deliver training programs as a trainer resource
- Provide virtual and onsite mentorship and guidance to Park Supervisors and Leads
- Assist in developing budgets related to training in standards and introduction of new element equipment
- Negotiate with Park Management for resources in establishing seasonal training schedules that sees park network needs identified and resources/timelines documented
- Develop new programs, refine existing programs, update and modify as required
- Develop program for ongoing mentoring of trainers and take a direct role in site visits and coaching
- Lead the development and integration of new or alternative learning pathways for WildPlay staff and management
- Provide training recommendations to address feedback and performance metrics that indicate quality standards of training not being met

**Administration & Helpdesk**
- Maintain staff training and certification records
- Contribute to the Helpdesk service level agreement by resolving assigned tickets in a timely manner

**Qualifications, Experience & Skills**

**Required**:

- Minimum 2 years’ experience working in a training environment
- Proven experience delivering staff training and providing results-oriented mentorship
- Experience using and/or administrating a learning management system
- Excellent communication skills, both verbal and written
- Experience with Microsoft 365 and learning management systems.

**Nice to Have**:

- Formal education in Training and Development, Customer Service, Tourism, Recreation Management or related field
- Experience developing and/or implementing projects
- Working knowledge of the Attractions Industry
- Experience working in a fast-paced environment with seasonal hiring, team building and layoffs

**Why Work at WildPlay?**
- Be part of a values-based industry leader in adventure recreation
- Flexible paid time off
- Extended health, dental and wellness benefits after 3 months for Canadian employees. US employees receive a health allowance
- Hybrid work environment with travel across NA
- Make an impact within a collaborative, diverse and high-achieving culture

WildPlay believes in the power of diversity and ensures equal opportunity for all applicants.

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