Training Program Coordinator

**Join us as a Training Program / Course Coordinator,** where you’ll play a critical role in shaping the future of training programs at TrueTraining.ca / TalosTech.ca. We’re advancing Canada in the right direction by equipping government employees with high-quality training that makes a real difference. From coordinating schedules to optimizing processes, your job is to support—and most importantly, elevate—our programs. If you thrive on keeping everything organized, solving problems, and creating systems that run like clockwork, we want you.
- **Responsibilities**:_

**Program Coordination & Process Improvement**
- **Course Scheduling**: Manage program timetables by aligning instructor availability, student preferences, and resource needs to ensure seamless class execution.
- **Process Improvement**: Assess and refine program workflows to enhance efficiency and address operational bottlenecks.
- **Course Progress Oversight**: Monitor program milestones, address conflicts proactively, and ensure that courses meet deadlines and quality standards.
- **Stakeholder Communication**: Serve as the primary liaison for instructors, students, and government clients, providing timely updates and resolving inquiries effectively.

**You will be working alongside an energetic office team of 10, while the Training Program Manager will be supervising you. This position has high opportunity for advancement.

**Administrative Expertise**
- **Documentation Management**: Maintain accurate and accessible records for each course, including student progress, teacher feedback, and class performance data.
- **Platform Management**: Utilize our tools, such as Microsoft Teams, Airtable, and SharePoint, to support seamless communication and data management.
- **Communication Hub**: Ensure all stakeholders are informed and equipped with the necessary materials to succeed, from onboarding to course completion.

**Technology Integration**
- **Platform Optimization**: Use tools such as Airtable, JotForm, and Microsoft Teams to streamline scheduling, enrollment, and course management processes.
- **Process Streamlining**: Develop and refine systems to automate routine tasks like attendance logging, student notifications, and progress updates.
- **Performance Metrics**: Gather, analyze, and present data on course progress and participation to identify trends and recommend improvements.

**Student and Instructor Experience**
- **Class Monitoring**: Ensure classes are on track and that both students and instructors have what they need for a successful session.
- **Feedback Collection**: Conduct mid-course and end-of-course feedback sessions with students to identify areas of success and improvement.
- **Onboarding Assistance**: Support new students and instructors with their onboarding process, ensuring a smooth transition into our system.
- **Preferred Experience**_
- Experience coordinating programs, schedules, or training initiatives.
- Strong organizational skills and attention to detail in managing multiple priorities.
- Familiarity with the Microsoft ecosystem is a plus.
- Ability to analyze workflows and identify opportunities for process improvements.
- Excellent communication and interpersonal skills to support diverse teams and clients.

**This isn’t your average coordinator role.** You’ll play a key part in ensuring the success of our programs, working closely with both instructors and students, and constantly looking for ways to make things better. If you’re ready to take ownership, solve problems, and make an impact in a fast-growing organization, this is the role for you. We’re looking for someone proactive, resourceful, and driven to keep things moving forward.

Pay: $46,222.14-$70,305.41 per year

**Benefits**:

- Company events
- Flexible schedule
- Paid time off
- Wellness program
- Work from home

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Application question(s):

- What language(s) do you speak? Please explain levels.
- What are 1-2 relevant skills that you will bring to this position?
- What is your experience with the Microsoft ecosystem?
- What is your preferred $ hourly rate or range?
- (optional) Additional information.

Work Location: In person