Service & Scheduling Coordinator

Do you thrive in a fast-paced environment? Are you looking to join a growing team with opportunities to advance your career? If your answer is yes, Community Fire Prevention Ltd (an Onyx-Fire Family Company), is the place for you

**WHO ARE WE?**

Onyx-Fire is a proud Canadian based business, operating across the provinces of Eastern & Western Canada. Onyx-Fire has provided 34 years of fire prevention services to a diverse range of valued clients. Our Western Canada division is rapidly expanding with the assembly of some of the best fire protection talent in BC (Community Fire Prevention, Pacific Coast Fire, and Vanco Fire Protection).

Community Fire Prevention Ltd (an Onyx-Fire Family Company) is a modern company with old-fashioned values. We pride ourselves on being (and remaining) a trusted leader within the local Fire Prevention industry. In addition to maintaining safe communities, our teams core focus is to provide 'next-level' service through innovative solutions and meaningful connections. To achieve this, we rely heavily on our core values:
**_ People First, Wow Every Customer, Everything is Possible and Own it_**

Interested in learning more about our team? Check out our Instagram page

**THE OPPORTUNITY**:
We are seeking outgoing individuals with a passion for providing excellent customer service to join Onyx-Fire BC as a full-time **_Scheduling Coordinator_** As a Scheduling Coordinator you will liaise between Field Technicians and clients by coordinating the scheduling of our services. Scheduling Coordinators multi-task between managing the schedules of our Field Technicians and collaborating with internal teams to ensure scheduled jobs are set up for success. This position offers an exciting opportunity to contribute to the growth and success of our organization while working in a dynamic and collaborative environment.
- Objectives & Responsibilities of the Scheduling Coordinator:_
- Communicate with clients regarding the scheduling of their inspections, repairs, and services. Including creating and sending test notices, retrieving any relevant information such as access codes, special requests etc.
- Ensure all scheduled services are confirmed and scheduled appropriately (ie. Technicians with required stamps, technical level, and certification are assigned to the work order).
- Ensure all technicians are fully scheduled in most efficient/effective manner.
- Coordinate with Warehouse Team for parts required for each work order.
- Liaise with third-party contractors as required; ensuring all necessary parties are on site for successful completion of work scope.
- Providing technicians with required documentation (past inspection reports etc.) to complete scope of work.
- Communicating and coordinating with Technicians regarding key information for their schedule (eg. Check in time, special requests, etc.)
- Collaborate with Service Team (The Board) regularly regarding re-scheduling incomplete work orders.
- Work with Account Managers to ensure customers' needs regarding scheduling are being met.
- Follow department guidelines and metrics as advised to achieve company strategic goals.
- Adhere to and promote the companies core values, processes, policies and Occupational Health and Safety protocols.
- Additional coordination and administrative duties as they may arise.

**OUR IDEAL CANDIDATE**:
You are an enthusiastic and optimistic individual seeking a career full of growth and believe in our core values; you put people first and strongly believe in creating connection and empowering others. You’re comfortable working in fast paced environments both independently and as part of a team. The successful applicant will contribute to a respectful, flexible, and upbeat team environment that values diversity and inclusion for all.
- Previous experience as a Dispatcher, Scheduler, or similar role.
- Excellent customer service skills.
- Ability to think critically with a customer centric focus to problem solving and task prioritization.
- Computer literate; confident utilizing various software systems.
- Strong attention to detail, strategic thinking, and analytical skills.
- Experience in or general/technical knowledge of the Fire Prevention Industry is considered an asset.
- Excellent time management and task prioritization skills; ability to manage various high priority tasks while planning for and meeting deadlines as needed.
- Resourceful nature and ability to think critically; able to proactively problem-solve and provide customer centric focused solutions.

**WHAT’S IN IT FOR YOU?**
- Competitive Salary with incentive structures.
- On the job training and opportunity for company paid education.
- Career growth and advancement opportunities.
- A supportive and energetic work environment / family friendly culture.
- Company social events (BBQ's, sporting events, holiday parties etc.)
- Benefits Package that includes extended medical, dental, life and AD&D, EAP, disability, and vision care