Service Coordinator

7 days ago

Port Coquitlam, Canada Carrier Full time

**About this role**

**Carrier Commercial Service**has an opening for an experienced **Service Coordinator**.

This is **onsite** at our location in **Port Coquitlam BC**.

We value our people and offer an extensive benefits package, with financial rewards including health insurance, retirement savings plan, and also lifestyle support with flexible working and parental leave. Plus, we’ll support your growth with paid-for external training programs and courses.

**Key Responsibilities**
- Schedule and dispatch daily technician work orders for repairs and maintenance, ensuring clear communication of scope and time requirements.
- Manage repair prioritization while optimizing technician routes to align with job specifications.
- Collaborate with the Service Manager and Service Operations Lead to prepare the bi-weekly technician schedule.
- Distribute daily work orders proactively to technicians.
- Follow scheduling guidelines and prioritize work orders to maintain an efficient schedule.
- Assist in tracking and recording non-productive technician time.
- Participate in Daily Business Meetings (DBM), prepared to discuss progress on KPIs and suggest actionable strategies for improvement.
- Identify and complete offline tasks assigned during DBMs, escalating blockers to support continuous KPI and operational improvement.
- Ensure compliance with Stewardship and Oversight (S&O) guidelines and best practices.

**Basic Qualifications**
- High School Diploma / GED
- 3+ years experience in administration, scheduling and/or coordination
- 2+ years experience with Salesforce or SAP or any ticketing tools or CRM (Client Relationship Management).
- 2+ years experience with Microsoft Office Suite.

**Preferred Qualifications**
- Associate or bachelor’s degree
- Organizational skills
- Attention to detail
- Time management
- Problem-solving
- Technology proficiency

**Additional information**
- Must have unrestricted authorization to work in Canada. No visa sponsoring available.

RSRCAR

LI-onsite

Pay Range

$56,500 - $79,250 Annually
**_ Carrier is An Equal _**_Opportunity/Affirmative_**_ Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class._**

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