Service Coordinator

7 days ago

Port Coquitlam, Canada Simson Maxwell Full time

**Simson-Maxwell** is a trusted leader, established in 1941, specializing in the distribution of industrial engines and the custom manufacture, sale, and service of **standby and prime power generator set systems**. We are internationally recognized for our expertise in power generation and control equipment.

We are seeking a highly organized, detail-oriented, and customer-focused individual to join our team as a **Service Coordinator**. This vital, full-time role acts as the central hub for our service operations, ensuring the seamless delivery of high-quality power solutions and maintaining strong relationships with our key clients.

**Effective Start Date**: Immediately

**Position Type**: Full Time, Permanent

**Salary**: $55 000 - $60 000

**Work Schedule**:Monday - Friday

**Supervisor**: Service Manager

**Key Responsibilities**

The Service Coordinator manages the full lifecycle of service and administration, from initial call to final invoice and contract management.

**Service Scheduling & Coordination**:

- **Key Account Management**: Act as the main point of contact for major contract clients, handling all inquiries and managing service delivery.
- **Work Order Processing**: Open and process work orders for both shop and field service requests.
- **Scheduling & Logistics**:

- Proactively schedule and manage **preventative maintenance (PM)** for all contract customers.
- Coordinate complex schedules and services between internal departments
- Schedule all interior (in-province) jobs, including coordinating the Interior Technician's schedule and arranging necessary travel and accommodations.
- **Technician Support**: Supply comprehensive work orders and documentation to Shop and Service Technicians.

**Quoting, Invoicing, and Administration**:

- **Quoting**: Prepare and follow-up customer repair quotes in conjunction with Shop Technicians (sourcing pricing, typing up, and sending).
- **Invoicing & Reporting**:

- Close service work orders and invoice customers accurately and promptly upon service completion.
- Prepare and issue invoices, verifying pricing, PO numbers, and customer billing compliance.

**Compliance & Data Entry**:

- Enter work orders, invoices, and compliance documentation into customer portals, ensuring adherence to client-specific guidelines.
- Manage the work order tracker and scheduling calendar.
- Receive, file, and update all service documentation and system fields.
- Logistics & Purchasing: Process purchase orders, track product/service shipments, and ensure timely delivery.
- Contract Management: Maintain the Key Account contracts and schedule and support PM Agreement renewals with the PM Account Manager.

**Company Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- RRSP matching
- Tuition reimbursement
- Vision care
- On-site parking
- Paid time off
- Company events

Pay: $50,000.00-$65,000.00 per year

Application question(s):

- Must be legally authorized to work in the country of employment without sponsorship for employment visa status. This position may not lead to immigration sponsorship.

Work Location: In person

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