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Frontline Coordinator

2 weeks ago

Calgary, Canada DIVA Salon Spa Full time

Job description

**Title**: Front Desk Receptionist

**Company**: Diva Salon and Spa

**Location**:Country Hills

**Status**: Full Time

**Company Profile**:
Diva Salon and Spa offers a variety of opportunities in the beauty and wellness industry for motivated individuals who desire to excel in their field. Each Diva location in Calgary is unique in atmosphere, team, and guests so there is a location to suit each employee. Diva Salon and Spa leads the industry in technical, business and customer service training where every employee is offered the opportunity to experience ongoing world-class education. Diva management strives to provide feedback and guided career planning to develop each team member. At Diva, we offer competitive wages; As you grow in knowledge and skill, you earn wage and career advancement. Diva’s commitment to learning has contributed to our growth and status as a national industry leader.

At Diva, we offer a career, not just a job.
- Schedule guest’s salon and spa services, while implementing proper procedures
- Greet every guest and escort to waiting area
- Educate guests on services to increase service sales
- Provide excellent customer care and exceed guest expectations
- To maximize books for each service technician
- Close sales and encourage guest to pre-book services
- Cross-service selling
- Implement Aveda experiences
- Execute standard telephone procedure using appropriate customer service etiquette
- Perform appointment confirmations, 48 hours prior to appointment schedule
- Inform service technicians of daily schedules and any adjustments
- Resolve guest challenges, utilizing support from Frontline Coordinator/Salon Manager when necessary
- Support retail and service staff with retail productivity
- Create and maintain customer base
- Responsible for balancing and checking register drawer
- Perform other duties as assigned

**Qualifications**:
Education
- High school level

Work experience
- 2+ year(s) in-salon frontline experience
- 1+ year(s) retail experience
- Aveda background considered a strong asset

**Skills**:

- Strong communication skills to confidently explain information and converse with customers/clients
- Organizational skills to effectively maintain day to day requirements
- Self-confidence and initiative to approach potential customers/clients

**Working Conditions**:

- High traffic salon in a great location
- Black Dress Code
- Positive and professional working environment

**Work Hours**:

- Open Monday-Sunday
- Nights and Weekends
- Holidays

**What we are looking for**:

- Dedicated and creative individuals who are willing to go above and beyond to provide a great experience
- Individuals with flexible availability (availability to work days, evenings, weekends, and holidays
- Individuals who care about the beauty industry and are willing to go above and beyond to provide amazing guest care
- Individuals with a passion for the beauty/wellness industry
- Individuals who are achievement-motivated to work towards and surpass realistic goals
- Individuals who are coachable and willing to learn and grow

**Bonus system includes**:

- Education support and advanced training to grow your skills
- Staff and family discounts on products and services

Diva Salon and Spa would like to thank all applicants, however only those who qualify for an interview will be contacted.

Diva Salon and Spa is an equal opportunity employer.

**Job Types**: Part-time to Full-time, Permanent

**Salary**: $16.00-$18.00 per hour

**Job Types**: Full-time, Permanent

Pay: $16.00-$18.00 per hour

**Benefits**:

- Extended health care
- On-site parking
- Paid time off

Schedule:

- Day shift
- Evening shift
- Every Weekend
- Holidays

Application question(s):

- Are you able to work evenings and weekends?

**Education**:

- Secondary School (required)

**Experience**:

- Retail: 2 years (preferred)
- Customer service: 2 years (preferred)

Work Location: In person