Program Coordinator/case Manager

Empower Others. Lead with Heart. Grow with Loving Hands Partners in Care.

**At Loving Hands Partners in Care, every day is an opportunity to make a difference.**
We lead with compassion, support with kindness, and empower individuals with developmental disabilities to live full and meaningful lives.

If you believe that care, respect, and genuine connection change lives — we’d love to welcome you to our team.

**Position: Program Coordinator / Case Manager**

**Location**: Calgary, Alberta
**Employment Type**: Full-Time, Salaried
**Salary**: Based on experience

**Make a Meaningful Impact Every Day**

Loving Hands Partners in Care is seeking a **Program Coordinator / Case Manager** with experience in **disability services** or **human services** to join our compassionate and collaborative team.

In this vital role, you’ll oversee **Individual Program Plans (IPPs)**, coordinate person-centered supports, and provide ongoing guidance to clients and frontline staff. You’ll collaborate with **People with Developmental Disabilities (PDD)**, families, and community partners to ensure quality care and meaningful outcomes.

This full-time, on-site role offers structured hours, a supportive environment, and the opportunity to make a positive and lasting impact every day.

**About Loving Hands Partners in Care**

Loving Hands Partners in Care is a Calgary-based agency committed to supporting individuals with developmental disabilities through compassion, dignity, and respect.

Our mission is to create inclusive environments where both participants and staff feel valued, supported, and empowered to grow. We believe in meaningful connections, teamwork, and providing opportunities that enhance independence and belonging.

**Key Responsibilities**
- Develop, implement, and monitor **Individual Program Plans (IPPs)** tailored to each client’s goals and support needs.
- Collaborate with **PDD**, families, guardians, and community service providers as the primary liaison.
- Maintain accurate case files, reports, and assessments in accordance with **PDD standards** and agency policies.
- Supervise, mentor, and support frontline staff to ensure consistent, high-quality service delivery.
- Partner with the Staff Coordinator to maintain appropriate client/staff ratios and program coverage.
- Maintain an active presence on the program floor to engage, observe, and foster accountability.
- Promote a **positive, inclusive, and person-centered workplace culture**.
- Maintain and update the agency webpage; develop and distribute quarterly activity calendars.
- Use digital tools such as **WhatsApp, Gmail, Google Meet, Canva, Dropbox, and Microsoft Office** for communication and documentation.
- **PDD/ISP experience** considered a strong asset.

**Qualifications**
- Diploma or degree in **Human Services, Disability Studies, Social Work**, or a related field.
- Minimum **2 years of experience** in disability services, case management, or program coordination.
- Solid understanding of **PDD standards**, person-centered planning, and community inclusion.
- Excellent communication, organization, and leadership skills.
- Proficiency with **digital communication and documentation tools**.
- Valid **Class 5 Driver’s License** and reliable vehicle.
- Current **First Aid/CPR certification**.
- **Vulnerable Sector Check** completed within the past 6 months.

**Benefits (After 3-Month Probation)**
- 3 **paid sick days** per year
- **2 weeks paid vacation**:

- **Health Spending Allowance**:

- **Paid statutory holidays**

**Work Location**: 4311 - 12 St NE, Building 330, Calgary, AB

**Salary**: Commensurate with experience

Join Our Team

Join a compassionate, purpose-driven agency where your leadership and heart make a real difference every day.

If you are a dedicated **Program Coordinator / Case Manager** who values teamwork, inclusion, and empowerment —

Work Location: In person