Frontline Customer Service

**Company Profile**:
Diva Salon and Spa offers a variety of opportunities in the beauty and wellness industry for motivated individuals who desire to excel in their field. Each Diva location in Calgary is unique in atmosphere, team and guests so that there is a location to suit each employee. Diva Salon and Spa leads the industry in technical, business and customer service training so that every employee is offered the opportunity to experience world-class education on an ongoing basis. Diva management strives to provide feedback and guided career planning and development for each team member. At Diva, we offer competitive wages and as you grow in knowledge and skill, you earn wage and career advancement. Diva is proud to offer health benefits for full-time team members after a probationary period. Diva’s commitment to learning has contributed to our growth and status as a national industry leader.

At Diva, we offer a career, not just a job.
- Schedule guest’s salon and spa services, while implementing proper procedures
- Greet guest and escort to waiting area
- Educate guests on services to increase service sales
- Provide excellent customer care and exceed guest expectations
- To maximize books for each service technician
- Close sales and encourage guest to pre-book services
- Cross-service selling
- Implement Aveda experiences
- Execute standard telephone procedure using appropriate customer service etiquette
- Perform appointment confirmations, 48 hours prior to appointment schedule
- Inform service technicians of daily schedules and any adjustments
- Resolve guest challenges, utilizing support from Frontline Coordinator/Salon Manager when necessary
- Support retail and service staff with retail productivity
- Create and maintain customer base
- Responsible for balancing and checking register drawer
- Perform other duties as assigned

**Qualifications**:
Education
- High school level
- Passion for the beauty/wellness industry
- Aveda background considered a strong asset

**Skills**:

- Strong communication skills to confidently explain information and converse with customers/clients
- Organizational skills to effectively maintain day to day requirements
- Self-confidence to take the initiative to approach potential customers/clients

Achievement-motivated to work with Diva Salon and Spa to set and surpass realistic goals

**Working Conditions**:

- High traffic salon in a great location
- Black Dress Code
- Positive and professional working environment

Work Hours
- 8-hour shift (or full-time equivalent)
- Open Monday-Sunday
- Nights and Weekends

**What we are looking for**:

- Passionate, dedicated, and creative individuals
- Individuals with flexible availability (availability to work days, evenings, weekends, and holidays)
- Individuals who possess minimum of 1 year in-salon frontline experience and minimum of 1 year retail experience.
- Individuals who care about the beauty industry and are willing to go above and beyond to provide amazing services

Diva Salon and Spa would like to thank all applicants, however only those who qualify for an interview will be contacted.

Diva Salonspa is an equal opportunity employer.

**Job Types**: Full-time, Part-time
Part-time hours: 30-40 per week

**Salary**: From $15.00 per hour

**Benefits**:

- Extended health care
- On-site parking
- Paid time off
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability

Supplemental Pay:

- Bonus pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Salon Reception: 1 year (required)

**Language**:

- English (required)