Mail Clerk

1 week ago

North Vancouver, Canada Insurance Corporation of British Columbia Full time

We look forward to hearing from you

**Position Highlights**

We have a permanent full-time vacancy for a customer service oriented Mail Clerk to work out of our North Vancouver Corporate Head Office. You have the physical capability to lift up to 40 pounds and strong organizational skills. You will be responsible for receiving, sorting, opening and distributing incoming mail. In addition, you will receive, categorize and prepare outgoing mail for collection.

Key responsibilities for this role include:

- Shipping and receiving all incoming and outgoing courier shipments. Maintaining courier files for tracking purposes.
- Sorting and delivering incoming mail, parcels, and other materials
- Maintaining appropriate records regarding postage, registered mail, certified mail, parcels, and other mail requiring special handling
- Responsible for managing supplies
- Maintaining and ordering equipment and supplies for facility operation
- Troubleshooting problems with malfunctioning mailroom equipment, and placing service calls when necessary
- Canada Post and courier knowledge would be an asset

You will be required to lift boxes, files, office supplies, mail bags and bins, to walk for prolonged periods while delivering material throughout the building, and to push mail carts. For most of the day, you will be on your feet.

Part of your day-to-day responsibilities will include responding to inquiries from customers regarding mail services and procedures, gathering detailed information from customers necessary to carry out daily duties, and most importantly, providing courteous mail service for customers.

There will be exposure to equipment noise when opening and sealing mail and exposure to dirt when handling mail bags and sorting contents.

**Position Requirements**

The above requirements would typically be acquired through completion of high school and some related experience.

**Position Information**

**About us**:
At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.
- **
Collaborative**: We include different perspectives to reach our common goals.
- ** Supportive**: We seek to understand to meet diverse and evolving needs.
- ** Straightforward**: We simplify the complex to make things easier.
- ** Knowledgeable**: We gain knowledge through experience and learning to make informed decisions.

**Location: North Vancouver Head Office**

ICBC is planning to relocate from its North Vancouver Head Office in early 2027. As a result, the location for this job and related duties may be amended (following appropriate reviews and approvals).

**Work arrangement defined**:

- **
Resident**- you will work at your primary in-office headquarters on all scheduled work days.

IND1

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