Mail and Imagerie Clerk

#benefits #1yearcontrat #mail #administration #detailoriented #100%office

**KEY ACTIVITIES**

Canada Post and ICS mail
- Open and sort incoming mail into departments.
- Record daily volumes of registered mail and business reply mail.
- Pick-up, open and sort ICS mail.
- Distribute mail according to internal department & schedules.
- Pick-up internal and external mail from baskets; sort and process.
- Slot agent mail via preset agency slots.
- Check and maintain agent slots, envelopes and labels.
- Pack up mail from slots for dispatch.
- Seal all outgoing Canada Post mail.

Courier mail
- Package outgoing mail.
- Track and audit delivery/receipt of mail as required.
- Sign for and receive incoming mail and goods.
- Check waybill and delivery instructions.
- Deliver mail and or goods to internal staff or arrange for their collection.

Inserting
- Complete regular insertions jobs.
- Complete one off insertion jobs from LOBs for marketing campaigns.
- Arrange for large and/or complex jobs to be shipped to external mail processing vendor(s).

4. Imaging
- Open incoming mail for the business line.
- Analyze, evaluate and sort documents received.
- Prepare the documents; inserting barcodes and separator sheets to create an Imaging batch.
- Scan, quality control and validate documents in Kofax system.
- Assign documents to a box and close batch.
- Forward cases requiring investigation to the business line’s go-to person.
- Maintain a high level of accuracy and productivity.
- Reconcile the cheques from the batch to the Cheque cashing report.
- Create a journal and enter the report in Oracle.
- Meet agreed SLAs for processing of daily front end and LUS documents.
- Answer queries regarding imaged documents from LOB staff.
- Ensuring maximum reliability in terms of availability and adherence to deadlines as well as policies and procedures.
- Open incoming mail for the business line.
- Analyze, evaluate and sort documents received.
- Prepare the documents; inserting barcodes and separator sheets to create an Imaging batch.
- Scan, quality control and validate documents in Kofax system.
- Assign documents to a box and close batch.
- Forward cases requiring investigation to the business line’s go-to person.
- Maintain a high level of accuracy and productivity.
- Reconcile the cheques from the batch to the Cheque cashing report.
- Create a journal and enter the report in Oracle.
- Meet agreed SLAs for processing of daily front end and LUS documents.
- Answer queries regarding imaged documents from LOB staff.
- Ensuring maximum reliability in terms of availability and adherence to deadlines as well as policies and procedures.

5. Microfilm
- Process daily requests for transfer of document images from microfilm to paper and/or image system to agreed SLAs.
- Maintain microfilm library.
- Arrange for repair and duplication of microfilm as required.

6. Security
- Be aware of and to be responsible for all visitors who enter the head office building through the Loading Dock entrance.
- Ensure mail and courier items are correctly sealed and addressed accurately.

7. Machinery and Systems
- Have expert knowledge in the use of equipment in the Corporate Services area (production scanners and quality control scanners, micro-imager and reader printer, inserter and opener)
- Call external service on any machinery that is not working.
- Liaise with Help Desk and Corporate Systems staff to solve problems

8. Other Tasks
- Work in other areas of Corporate Services as and when required. Mainly in the areas of reception/ switchboard and cafeteria.

**Position Requirements**

**Education**

High School Graduation

**Experience**

6 - 12 months office experience in a computerized environment

**Skills**

Accurate typing / data entry

Strong ability to multi-task and organization skills

Strong communication skills

Strong customer service skills and ability to deal with difficult callers effectively

Answering a multi-line phone, along with reception duties

A team player

Ability to lift boxes weighting up to 30 lbs

Maintain a high level of accuracy and productivity

Ability to stand for long periods of time.

Ability to handle confidential documents with integrity
- The typical hiring range for this position is from $38,542 to $45,766 annually; the base pay offered is based on location and may vary depending on skills, job-related knowledge, experience, and internal equity._

RSRIA

**Company Overview**:
**About**:
iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for ove