General Manager

**Job description**

**About Us**:
Our story began in Vancouver’s entertainment district, where we gained a reputation for delicious, wallet-friendly food and drinks that don’t disappoint, and staff who always bring the party. So, we decided to expand and took our Friday Night Every Night mission to the next level by opening local hangouts across Canada and the US. We’re now a collection of 20 food forward dive bars and we’re still going strong.

We’re passionate about hiring good people and our guests and staff always feel welcome here. Our guests count on us to serve up awesome food and drinks and a night that won’t disappoint. We’re looking for people who can deliver this If you’re honest, humble, fun, and passionate about doing the right thing for your guests and your team then you’ve come to the right place.

**The Role**:
Reporting to the Regional Manager, the General Manager is responsible for the day to day operations of the store, ensuring the fun culture at all times for both guests and staff and assisting the GM in reaching sales targets. We are Hiring for our **El Furniture Warehouse Ottawa Location.**

**Duties**:

- Hires, trains and develops staff.
- Ensures company policies and procedures are followed by all staff. Performance management of all staff.
- Ensures customer service standards are maintained by teaching staff how we do the right thing by going above and beyond, recognizing mistakes and taking steps to correct them, engages guests and creates relationships.
- Overall management of the venue which includes hiring for fit, proactive hiring, new hire administration, accounting administration, cost controls, labor cost, KPIs, inventory and cash management.
- Manages and oversees the FOH/BOH labor targets and scheduling.
- Weekly sales forecast reported to Regional Manager and discussed in weekly manager meeting.
- Manages repair and maintenance of the store within budgets.
- Manages and tracks the QSA, Spill and Void tabs Maintaining a strong presence on the floor during peak times ensuring the Warehouse service standards.
- Performance management of staff.
- Completing daily cash balances.
- Reporting on sales.
- Payroll.

**About You**:

- You have a minimum of two years bar/restaurant management experience.
- A strong working knowledge of Ontario liquor licensing laws and Health and Safety regulations and company policies.
- Competent understanding of store performance targets.
- You have strong leadership skills.
- You're comfortable giving and receiving feedback.
- Conflict resolution for customer and employee complaints, Problem solving, Communicates effectively, Builds strengths of staff
- Is accountable for their actions and decisions while cares about the guest experience and can anticipate issues
- You love to have a good time

If you are interested, we can't wait to meet you

**Job Types**: Permanent, Full-time

Pay: $50,000.00-$55,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Wellness program

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay
- Tips

Work Location: In person

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$55,000.00 per year

**Benefits**:

- Casual dress
- Employee assistance program
- Life insurance
- Paid time off
- Store discount
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Night shift

Supplemental pay types:

- Bonus pay
- Tips

**Education**:

- Secondary School (preferred)

**Experience**:

- Hospitality: 4 years (preferred)

Licence/Certification:

- Smart Serve (preferred)

Work Location: In person