Inside Sales/customer Service

2 weeks ago


Mississauga, Canada SWIFT RENT A CAR Full time

**Job Summary**

**Responsibilities**
- Manage customer accounts effectively, ensuring all information is accurate and up-to-date.
- Collaborate with the sales team to identify opportunities for business development and outside sales.
- Utilize CRM tools to track customer interactions and manage sales processes.
- Negotiate terms and conditions with clients to foster long-term relationships.
- Provide product knowledge and support to customers, helping them make informed decisions.
- Gather feedback from customers to improve service delivery and enhance the overall customer experience.
- Assist in training new team members on customer service best practices.

**Qualifications**
- Proven experience in customer service or a related field, with a focus on account management and sales.
- Strong understanding of market trends and business development strategies.
- Proficiency in using Salesforce or similar CRM software for tracking customer interactions.
- Excellent negotiation skills with the ability to build rapport with clients.
- Strong problem-solving abilities and attention to detail.
- Ability to work collaboratively within a team environment while also being self-motivated.
- Exceptional verbal and written communication skills.

**Job Types**: Full-time, Part-time, Permanent

Pay: $17.20-$24.00 per hour

Expected hours: 40 - 50 per week

Additional pay:

- Commission pay

**Benefits**:

- On-site parking

Schedule:

- 12 hour shift
- Every Weekend
- Monday to Friday
- On call
- Overtime
- Weekends as needed

Work Location: In person



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