Inside Sales/customer Service Representative

1 week ago

Mississauga, Canada Rotech Pumps & Systems Inc Full time

**Full Job Description**

Inside Sales / Customer Service Representative

Company Information: Rotech Pumps & Systems Inc, a well established and growing Pump Manufacturing Company is looking for a full-time Inside Sales / Customer Service team member. We offer a diverse range of technologies including Pumps, Ball Check valves, Mechanical Seals and other industrial process equipment.
- Serve customers by identifying their equipment and service needs while excelling in customer service
- Support inside/outside sales staff effectively with mínimal supervision
- Prepare quotes and process equipment orders. May require schematic part identification.
- Continually learn information related to our products/services, price lists, and vendor products
- Provide technical information for customers concerning products, services, and/or equipment. Training and resources will be available

**Responsibilities and Duties**:

- Respond to customer requests, resolve issues and promote company products and services
- Quote parts to customers, contact and collaborate with key vendors to obtain part pricing and delivery
- Maintain and update vendor information and pricing in accounting program
- Place orders with vendors, follow POs from start to finish; ensure accuracy, meet shipping/delivery deadlines and guarantee highest quality customer service
- Shipping and receiving duties; freight quotes from freight forwarders and couriers, receive and enter orders, prepare orders for shipment including paperwork/labeling customer shipments, provide shipping details, track order status, follow-up on orders to meet customer's deadline (requires light lifting)

**Minimum Skills/Qualifications**:

- Self-motivated and able to work independently with mínimal supervision
- Demonstrate forward thinking, planning and enjoys problem solving-Possess the ability to prioritize and complete projects based on changing specifications and timelines
- Has a keen attention to detail and follows through on tasks
- Be professional and have a great attitude
- Computer skills (typing, data entry, MS Word, MS Excel) and ability to learn specialty software

Additional Info: Experience with technical drawings and calculations is a plus 2+ years of similar experience and/or a 2-or-4 year degree is preferred.

**New Grades can also apply.**

Normal office hours are 8.30am -5.00 pm Monday to Friday.

We are a team-effort company established on maintaining and expanding customer relationships based on integrity, hard work and product/process knowledge.

We are committed to long term growth and excellence through a customer focused approach and outstanding service.

If you feel you are qualified and ready to join a dynamic organization, please send your resume to above link.

Please include a cover letter, salary requirements and references with contact information.

Pay: $45,000.00 - $55,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus pay
- Benefits

Ability to commute/relocate:
**Salary**: $45,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus pay
- Commission pay

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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