Product Owner

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

**Who are we?**

Manulife is on a journey to become a customer-obsessed, digital leader; we’re redefining, and we need you Individual Insurance Canada (IIC) has crafted the broadest product shelf and offers the most innovative tools to help our customers every step of the way. We have a clear vision of our strategy, and the result will be outstanding experiences for our customers.

The Individual Insurance Product Owners are part of the IIC Continuous Delivery team responsible for establishing our go-forward Agile organization on our quest to achieve our Mission: “ _Decisions made easier. Lives made better _”.

**What role will I play?**

As a Product Owner within the Travel Insurance Value Stream, you will work closely with a team of Product Owners, a Manager of Engineering, Delivery squads and Business partners to deliver Travel insurance products, services and capabilities to our customers, external agents and advisors. This is a fast-paced, changing environment where every day brings something new, and innovative ideas are encouraged. Your contributions will help evolve the customer, external agent and advisor experience through simplified and intuitive design; putting the client’s needs first by providing the right tools and solutions to facilitate a positive digital experience.

In our quest to improve and deliver new digital and self-service capabilities for our customers, external agents and advisors, your collaborative nature will bring together internal players from various functions including, but not limited to Technology, Sales, Marketing, Compliance and Operations. You possess an excellent balance of analytical, communication, and leadership skills and are comfortable challenging others to improve our offering continually.

As a Product Owner, you will be responsible for:

- defining, planning and delivery of products, services and capabilities for features/epics
- explaining the ‘What’ and ‘Why’ of the features to the delivery squad and stakeholders through use of storyboards and other tools available
- create and refine user stories in collaboration with stakeholders while maintaining and continuously prioritizing product and release backlog
- clearly identifying acceptance criteria, assumptions, risks and dependencies along with leading the acceptance testing in conjunction with business partners
- conducting analysis and incorporating findings, feedback and insights from customer and business research
- facilitating discussions with collaborators regarding features in development, obtaining feedback, making decisions on MVP and adjusting user stories accordingly to close the feedback loop with collaborators
- developing and maintaining appropriate tracking and reporting of features post-launch to evaluate future investment

**Who are you?**
- You don’t like to sit idle, and enjoy working in fast-paced environments - you tend to gravitate to roles where every day can present something new
- You obsess about customers, seeking ways to listen, engage and act for their benefit
- You think big, with a constant curiosity to discover ways to use an agile approach and enable the business to achieve its outcomes
- You thrive in teams establishing relationships, believing getting it done together drives innovation
- You take ownership with an ambitious mindset that builds solutions, focusing on what matters
- You do what is right, working with integrity and speaking out when needed
- You share your humanity, building a diverse and inclusive work environment for everyone

**Competencies for the role**
- 3-5 years of relevant work experience
- Experience working in the Insurance industry
- A technology background will be an asset
- Knowledge and experience working with scrum/agile framework along with common tools such as Confluence, JIRA, Sprint Planning, Sprint Demo etc.
- SAFe or CSPO designation nice to have
- Strong organizational and problem-solving skills while working in a fast-paced environment with changing priorities
- Excellent verbal & written communication skills including the ability to clearly articulate business needs to technical resources
- Ability to influence and resolve conflict without having direct authority; confidence to raise issues as required
- Ability to foster positive relationships and effectively lead various-sized groups to attain collaborative and innovative solutions
- Proactively identify potential problems to prevent unfavora