Customer Experience Coordinator

5 days ago

North York, Canada Sweets from the Earth Full time

**About Our Company**

Sweets from the Earth is a family run, vegan commercial bakery manufacturing a wide range of products for retailers and foodservice operations across Canada. For the fourth consecutive year, we have been named one of PROFIT 500 Canada’s Fastest-Growing Companies. As a proud plant-based manufacturer with an emphasis on organic and non-GMO ingredient sourcing, we boast a reduced-footprint operation compared to conventional food manufacturers. We are currently operating out of our third production facility in North Toronto that has excellent TTC access and have a fantastic opportunity for someone to join our organization as a **Customer Experience Coordinator**

**About The Role**

The Customer Care Coordinator supports the customer service, sales and operations group by handling all incoming retail and online customer inquiries, processing orders & helping customers gain a better understanding of our products. We are a customer driven organization catering to special diets and allergies while focusing on sustainable agriculture and the green food industry. The job is fast paced, involves a high degree of customer service and organizational skills, and is the best launching pad for a career in our company. You also get to take advantage of our free samples and employee discounts on all our wonderfully delicious products.

**Monday - Friday 9:00am -5:30pm ; Location North York (Keele & Steeles) location **Close to York University Subway Station**

**Primary Responsibilities**

On a typical day, you might:

- Act as the first point of contact for all retail customers, you will focus on creating a positive, unique & engaging customer experience across all retail mediums. You will initiate, develop & maintain positive brand connections with each retail customer with the goal of increasing brand awareness, brand loyalty & enhancing retail sales.
- Field a high volume of incoming calls from retail customers
- Generate invoices for customer orders using our proprietary web-based invoicing platform
- Process in store retail purchases using POS system
- Fulfill all food service tablet orders in an accurate & timely manner
- Manage all food service reviews & increase/sustain acceptable performance ratings
- Monitor inventory of retail outlet & coordinate product transfers from warehouse.
- Maintain knowledge of customer requests and purchasing trends while updating customer profiles.
- Impact sales through new customer education programs & thorough product knowledge.
- Coordinate with marketing & enhance retail customer experience through social platforms and drive in store foot traffic.
- Assist in developing & executing retail sales opportunities, promotions & loyalty programs.
- Educate retail customers and consumers about sweets from the earth products, unique selling points, ingredients, allergens, controls, etc.
- Support to maintain the visual standards in the store
- Liaise between Production, Office Manager & customers to ensure broader customer expectations are met.
- Participate in promotional marketing campaigns and other special projects as directed.
- Assist in other customer service or sales duties as required.

**Who Are You**

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Vision care

Work Location: In person

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