Customer Experience Associate

1 week ago

North York, Canada Digital Treasury Group Inc. Full time

At Digital Treasures, we bring our clients' memories back to life through digital media. Customer service and high-quality work are our top priorities. Our role is to ensure our customers’ experience is professional, courteous, and solution oriented.

We are looking for individuals who enjoy working with people and pride themselves on making customer interactions a wonderful and memorable experience. The Customer Experience Associate's role is to ensure customer orders and inquiries are handled professionally and effectively.

Please note the following important details about the position:
2. **Dual Office Locations**: This is an in-person role that requires you to be flexible to work at two office locations:
a. Head office in south west Etobicoke (415 Horner Ave, Unit 8, Etobicoke)

b. Satellite office in North York near Sheppard West station (265 Rimrock Road, Unit 2A, North York)

3. **Full-Time Schedule**: The position is a full-time, 40-hour work week.

**Primary Duties and Responsibilities**
- Interact and advise customers both face-to-face and on the phone.
- Provide solution-oriented process, pricing, and availability.
- Input customer orders with precision to ensure seamless delivery.
- Update customers on delivery and order status. Provide alternative product solutions if timelines don’t meet customer requests.
- Provide support for any questions or issues regarding digital media.
- Process order requests.
- Manage and record contacts in our customer call tracking tool to ensure proper and accurate information is available for future business relationships.

**Knowledge / Skill Requirements**
- Passionate about customer service.
- Attention to detail and an ability to execute.
- Excellent interpersonal and communication skills (spoken and written).
- Professional and courteous. Ability to maintain composure during stressful situations.
- Mature and require mínimal supervision. Self-motivated to achieve personal and business outcomes.
- Team player who fosters collaboration and sharing of ideas.
- Ability to work in a fast-paced environment. Can shift priorities with ease.

Pay: $22.00-$24.00 per hour

Expected hours: 40 per week

Additional pay:

- Overtime pay

**Benefits**:

- On-site parking

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 2025-02-07

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