HR / Business Operations Associate (Bilingual / Mandarin)

**Overview**:
Pacston Canada is seeking a Business Operations Associate to join our team in North York in a hybrid capacity. This position plays a key role in supporting our Business Operations Team by driving employee performance, growth, and engagement while ensuring alignment with organizational goals. The Business Operations Associate will collaborate closely with Team Leads/Training Managers and management to oversee workforce planning, employee engagement, performance tracking, and retention initiatives.

We provide full onboarding and training after hire. This is an excellent opportunity for individuals who are passionate about human resources and business operations, and who are eager to gain hands-on experience in employee engagement, performance management, and organizational development.

**Responsibilities**:
**General Operations**
- Collaborate with the team’s supervisors to identify hiring needs.
- Coordinate project and case assignments to ensure efficient workload distribution.
- Perform other duties as assigned to support business operations and organizational needs.

**Team Performance Management**
- Assist in monitoring team performance and updating policies to align with business objectives.
- Participate in employee check-ins and provide support for probationary and performance review processes.
- Collaborate with team leads and training managers to address performance-related concerns.
- Provide input and administrative support for promotion, salary adjustment, and performance improvement processes.
- Assist with reviewing and approving overtime and scheduling adjustments.

**Employee Development & Engagement**
- Contribute to career development and succession planning initiatives.
- Support the design and administration of employee incentive and recognition programs.
- Help implement employee engagement and retention initiatives.

**Qualifications**:

- Post-secondary education in Human Resources, Business Administration, or a related field (or equivalent experience).
- 1-2 years of experience in human resources, business operations, or administrative support is preferred.
- Experience in employee engagement and performance management is an asset.
- Strong organizational and time management skills with the ability to manage multiple priorities.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
- Attention to detail and accuracy in handling documentation and employee records.
- Proficiency with Google Suite (Docs, Sheets, Slides) and comfort learning new software/tools.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Demonstrated problem-solving skills and initiative in supporting team and business needs.
- Fluency in Mandarin and English, both spoken and written, is required.
- Flexibility to work in a hybrid model from our North York office.
- Willingness to work occasional overtime as required.

**Benefits**:
We provide competitive compensation and great benefits. The comprehensive benefits plan includes health insurance, extended health care, long-term disability insurance, paid leaves, and paid holidays.
- Health, dental, and vision insurance (the employer covers 100% of the monthly premium for the employee)
- Commute Reimbursement
- Corporate Discounts
- Paid leaves annually
- Paid holidays
- Paid sick days
- Pacston is proud to be an Equal Opportunity/Affirmative Action agency, making decisions without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class._

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$55,000.00 per year

**Benefits**:

- Casual dress
- Commuter benefits
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Vision care
- Wellness program

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Human resources: 1 year (preferred)
- Administrative: 1 year (preferred)

**Language**:

- Mandarin (required)

Work Location: Hybrid remote in North York, ON M2N 6K1