Tenant Services Coordinator

2 days ago

Newmarket, Canada York Region Full time

**Job Description**:
**POSITION PURPOSE**:
Reporting to a Property Manager, is responsible for preparing annual lease renewal packages and calculating rent increases, adjustments and rent-geared-to-income; maintaining direct payment process for tenants; processing and maintaining rental records; and coordinating tenant placement activities, lease-up of vacant units and move in of tenants; processing requests from tenants and operations staff for maintenance repairs and services; responding to tenant and public inquiries and providing timely customer service; and providing administrative and clerical support to the Property Manager/Supervisor.

**MAJOR RESPONSIBILITIES**
- Prepares lease renewal packages for tenants and ensures all eligibility documents required to calculate rent-geared-to-income are provided (e.g. employment income, social assistance benefits, pensions, etc.); follows up with tenants, employers and agencies, to clarify information and/or obtain further documents and information as required; refers suspected misrepresentation of income by tenants to the Property Manager/Supervisor.
- Calculates rent increases, decreases and adjustments for the assigned portfolio, obtains necessary approvals and inputs into systems.
- Initiates, maintains and balances direct payment process for tenants, ensures tenants complete the pre-approved forms and forwards to applicable financial institution.
- Coordinates unit turnover repairs with staff and contractors conforming to operational delivery standards; identifies and coordinates move in schedules with prospective tenants.
- Maintains and updates waitlists in accordance with the Housing Services Act (HSA) and the Regional Municipality of York.
- Co-ordinates tenant placement activities including but not limited to lease-up of vacant units, marketing vacant units, qualifying applicants and move-in of tenants in order to minimize rent loss and ensure an orderly turnover of unit within the timelines specified; prepares leasing package, arranges leasing appointments, maintains record of move-outs, move-ins and transfers to update tenant records.
- Responds to inquiries from tenants, contractors, suppliers, social agencies and the general public regarding overall property management policies, procedures, processes, and to explain rent-geared-to-income policies and rent calculations.
- Assists residents with completion of subsidy documents and responds to eligibility questions.
- Performs other duties as assigned, in accordance with Branch and Department objectives.

**QUALIFICATIONS**
- Successful completion of a Post-Secondary Diploma in Business Administration, Social Sciences or related field or approved equivalent combination of education and experience.
- Minimum three (3) years’ experience in a social services, social housing, or related field, including administrative and financial responsibilities.
- Satisfactory Police Criminal Background Check.
- Valid Class “G” drivers licence and reliable vehicle for use on corporate business.
- Ability to complete mandatory annual training.
- Knowledge of basic accounting principles and practices to process accounts payable and balance rental payments.
- Mathematical and analytical skills to review and assess documentation and calculate rents.
- Good knowledge of legislation, policies and procedures governing the management and administration of social housing.
- Knowledge and demonstrated ability in corporate core competencies including customer focus, communication, collaboration and personal ownership.

  • Tenant Services Coordinator

    1 week ago

    Newmarket, Canada York Region Full time

    Job Description: **POSITION PURPOSE**: Reporting to a Property Manager, is responsible for preparing annual lease renewal packages and calculating rent increases, adjustments and rent-geared-to-income; maintaining direct payment process for tenants; processing and maintaining rental records; and coordinating tenant placement activities, lease-up of vacant...

  • Tenant Services Coordinator

    2 weeks ago

    Newmarket, Canada BGIS Full time

    Job Field: **Facility/Property Management** - Job Type: **Full-time** **Who We Are** **SUMMARY** The** Tenant Services Coordinator **supports BGIS clients by coordinating the delivery of small-scale maintenance projects, workspace changes, design services and office services. This position is also responsible for coordinating the resolution of tenant...

  • Operations Services Coordinator

    2 weeks ago

    Newmarket, Canada York Region Full time

    **Job Description**: **POSITION PURPOSE** This position is responsible for tasks related to creating, updating, and issuing work orders and tenant service requests for all facilities owned and operated by Housing York Inc. Supports all areas of Housing Operations including creating and maintaining activities/events in the system related to maintenance,...

  • Operations Services Coordinator

    2 days ago

    Newmarket, Canada York Region Full time

    Status - Temporary Full-Time - Temporary - Approximate length of assignment, in months - 18 - Type of Position - a Replacement - Start Date - Immediate - Salary - Per hour - Salary Grade - $35.33 - $38.39 - Department - York Region -> Community & Health Services -> Housing Services - Location - Hsg - Ops 17150 Yonge St - Newmarket, ON L3Y 8V3 CA (Primary) -...

  • Program Coordinator Housing

    2 weeks ago

    Newmarket, Canada York Region Full time

    **Job Description**: **POSITION PURPOSE**: Reporting to the Manager, Housing Programs, is responsible for coordinating housing provider compliance and performance improvement; administering a variety of housing programs; and contributing to the development of housing program policies and operational instructions to support the achievement of Regional...

  • Stability Now/please Come in Coordinator

    4 days ago

    Newmarket, Canada Inn From The Cold Full time

    **Stability Now & Please Come Inn Co-ordinator** Monday - Friday, 9:00 - 5:00 p.m. (37.5 hours/week) (Some evening, weekend, and on-call hours may be required). Rate of Pay: $25.46/hour Benefits: Employee Assistance Programme, Health Care Spending Allowance Report to: Housing Manager Number of Positions: 1 FTE ( ~ 6 month contract, ending November...

  • Coordination Supervisor

    2 weeks ago

    Newmarket, Canada RNS Health Care Services Inc. Full time

    **COORDINATION SUPERVISOR** RNS Health Care Services Inc. - **Required Availability: 7am - 5pm, Friday - Monday**_ ***: Reporting to the Operations Manager or his/her designate from time-to-time, the Coordination Supervisor is responsible for providing coordination and scheduling leadership to the Client Services Department through the direction, training...

  • Development Coordinator

    7 days ago

    Newmarket, Ontario, Canada DeafBlind Ontario Services Full time

    Ready to make a difference?Reporting to the Major Gifts Manager, the Development Coordinator manages donor relations including first point of contact, receipts & acknowledgements, CRM data, and ensures the timely completion of reporting/research for the Foundation. The Development Coordinator will also support the monthly financial reconciliation,...

  • Human Resources Coordinator

    1 week ago

    Newmarket, Canada Deafblind Ontario Services Full time

    **Contract is for six months** **BONUS**: Upon hire, you shall receive a one-time signing bonus of $500 on the first pay date after your employment commences and should you continue your employment with the organization for another six months, you will be provided another lump sum amount of $500. **Ready to make a difference? Join our team!** Under the...

  • Housing Operations Analyst

    2 weeks ago

    Newmarket, Canada York Region Full time

    **Job Description**: **POSITION PURPOSE** Reporting to the Manager, Operations Housing York Inc. (HYI), is responsible for researching, evaluating and analyzing services and programs in order to identify best practices and provide continuous service improvements in line with Housing York’s Strategic Plan; developing and implementing new service...