Service Coordinator

4 days ago

Innisfil, Canada Legend Boats Full time

We are currently searching for a taskmaster and customer service rock star that is well organized to be our new **Service Coordinator.** As a Service Coordinator with us, you will be responsible for supporting the team in providing exceptional customer service, maintaining communication between the team and customers, and living our mission statement of creating memories with every interaction

*
- Optimizes VALUE for our customers and the company
- Prides themselves on providing the WOW factor to everyone they encounter
- Is DRIVEN and is looking for a role they can learn and grow in

**The majority of the time in this role will be spent**:

- Coordinating and monitoring the workflow into the shop.
- Confirming part availability for scheduled work.
- Monitoring and tracking inventory, labour, and internal discrepancies.
- Verifying customer account balances and follow-up on uncollected amounts.
- Maintaining an open communication flow between service, parts, and shop.
- Reviewing all purchase orders for completion and accuracy.
- Working with the department manager to track department statistics and forecast trends including gross profit, discounts, overhead costs, and labour rates.
- Reconciling daily cash, debit, and credit receipts.
- Assisting the Service team in maintaining the highest standard of customer service by answering incoming calls, assisting with inquiries, and welcoming & cashing out customers.
- Assisting with other administrative duties as required.

We understand not everyone will have experience with these tasks before coming to work here and that’s ok. We will train you on all of our systems and processes We are looking for people who are the right fit for our culture and who want to build a diverse and rewarding career with us.

*
Why you’ll love working at Legend Boats?*
- Great people Legend Boats is a family-run business and we treat it that way. There may be a lot of us, but we’re family and you would be welcome into it with open arms.
- Great Benefits After 6 months of employment, you will be eligible for our Benefits Program. This covers all the standards: medical, dental, vision, and prescriptions
- Great Pension After 1 year of employment, you will be eligible for our Pension Plan. Legend Boats will even match your contribution up to 3%
- Great potential Legend Boats is committed to the development and potential of all employees. There are many training programs, conferences, seminars, meetings, and tours that you will be invited to. All to further your skills, attitude, and knowledge and ensure that you and the company are always working well together
- Live a Legend Program: You’ll have the opportunity to use a Legend boat package during the boating season, whether it be for a day, a weekend, or a week’s vacation.

So if you’re a positive and outgoing person, are accustomed to fast-paced work, are a team player and you’ve got a good sense of humour, you very well may be perfect for us and we may be perfect for you

Wage: starting at $18 per hour, and will be based on qualifications

Work Schedule: 8:15 am to 5:30 pm Monday to Friday or Tuesday to Saturday. Hours may change with the seasonality of the business. Hours may change with the seasonality of the business.

**Salary**: $18.00 per hour

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