Client Service Coordinator

1 week ago

Barrie, Canada Bayshore HealthCare Full time

Bayshore Home Care Solutions, a division of Bayshore Healthcare is a community health care provider full of heart. We believe in creating special moments for our clients each and every day whether at the bedside, on the phone or providing support to our healthcare heroes. With over 100 locations across the country, we are dedicated to enhancing the quality of life, dignity and independence of all Canadians by providing customized care solutions for our clients. These are the moments that inspire, change and encourage us, we call this the Bayshore difference.

We are looking for exceptional Client Service Coordinators who will be responsible for handling, arranging and scheduling client care and service inquiries.
If you enjoy working and supporting our healthcare heroes in ensuring that our clients are receiving the Bayshore Difference, this role might be the right fit for you.
- Role requirements:
- Provide field staff with accurate schedules on a weekly basis
- Communicate effectively with care providers to ensure schedules are carried out
- Use scheduling software effectively to fulfill patients’ care plans
- Maintain accessibility by phone for patients, care providers, referral sources and other stakeholders
- Prepare daily performance and tracking reports in a timely manner
- Enter all critical and relevant information into the system for appropriate follow-up and documentation
- Be the point person of our new hires in all things scheduling
- Flexibility is incredibly important as the needs of our clients change and we need you to relay critical information to our field staff in real time.
- Escalate appropriate concerns or risks for review and/or follow-up.

What’s in it for you:

- Casual position with opportunities to work full-time hours per week.
- Annual incentive plan
- Efficient work schedules
- Medical and Dental Benefit coverage
- Paid Vacation (for Full Time only) and Personal Days (for Full time as well as Part time)
- Company discounts
- Learning and Career Development Opportunities
- Be part of Canada’s Best Managed Companies

Job Qualification

Qualifications:

- Secondary School Diploma. Medical Terminology course is preferred.
- Strong customer service experience preferably in a healthcare setting
- Ability to work with funding partners, clients, their families, new referrals and field staff
- Excellent communication skills when engaging with internal and external stakeholders and clients.
- Have exceptional computer skills
- Be a detail-oriented, adaptable and customer-focused team player
- Combine strong interpersonal skills with analytical problem-solving abilities
- Be self-directed, goal-oriented and able to manage time and priorities
- Must be available to work days, evenings, and weekends as required

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