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**Summary**

The Dockage Coordinator is responsible for providing customers with information and assistance in an efficient, pleasant and positive way, also to ensure smooth and safe day-to-day running of the marina’s facilities.

The Dockage Coordinator is often the first and/or main point of contact for the customer and is thus in an important position to influence sales and customer satisfaction, also is the main contact in leasing slips, storage, and track progress of occupancies.

**Primary Duties and Responsibilities** (other duties may be assigned)
- Maximizing marina occupancy and revenue through effective allocation of slips and storage areas.
- Complying with the Health & Safety Policy and with generally recognized good working practices and seeing that others do so.
- Issuing Dockage Application Forms, Dockage Agreements, invoices and assist in collections.
- Ensuring that marina reception and other customer contact points are properly equipped and stocked, and that customers' enquiries and needs are at all times attended to promptly, politely and comprehensively. Assisting in inventory count and reconciliation
- Maintaining Marina Management Software
- Complying with the Company’s Health and Safety Policy and other issued procedures and guidelines, and with recognized good working practices
- Complying with marina regulations regarding dress and expected modes of behaviour. At all times offering a personal and personable service to customers so as to enhance the reputation of the marina

**Required Qualifications and Qualities**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Such qualifications and qualities include:

- Experienced in using a PC
- Able to keep records accurately
- A positive attitude, well-spoken and able to deal pleasantly and efficiently with customers
- Able to work accurately with a minimum of supervision and to produce results on time

**Education/Experience**
- Secondary school education

**Work Environment**

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this role, the employee:

- Is occasionally exposed to outdoor weather conditions
- Is occasionally exposed to work near moving mechanical parts
- May work near or around toxic or caustic chemicals while wearing proper personal protection equipment and following strict company safety standards
- The noise level in the work environment is usually moderate

**Physical Demands**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this role, the employee:

- Is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and smell
- Will regularly lift and /or move up to 50 pounds
- Will require specific vision abilities required by this job include ability to adjust focus

**Competency**
- ** Problem Solving -**Identifies problems and reports them to immediate supervisor in a timely manner; Gathers information and passes through to immediate supervisor; Put forward alternative solutions; Works well in a group problem solving situations; Uses reason even when dealing with emotional topics
- ** Customer Service** - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments
- ** Oral Communication** - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrate group presentation skills; Participate in meetings
- ** Written Communication** - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information
- ** Professionalism** - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments
- ** Safety and Security** - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potential unsafe conditions; Uses equipment and