Service Apt Coordinator

2 weeks ago

Innisfil, Canada AutoIQ - BDDM Full time

We are currently seeking a
**Service Appointment Coordinator/Advisor** to join our team of customer focused professionals within our high volume and process-driven dealership.

**Purpose/Summary of Position**:
This role is responsible for providing a consistently exceptional customer experience, following established processes and procedures for their role and achieving targeted goals and objectives. This role is responsible for ongoing collaboration with fellow team members, driving sales and improving efficiencies whenever possible.

The
**Service Appointment Coordinator/ Advisor **is responsible for ensuring that our service customers receive timely, friendly, and efficient service.
- The Appointment Coordinator books all appointments for our customers and follows up on customer inquiries. Acting as a liaison between the customer and our technicians, the Service Appointment Coordinator/ Advisor recommends required service and repairs, handles scheduled maintenance service requests, and sells additional services when appropriate.
- The Advisor helps to ensure the vehicle is fixed right the first time by accurately documenting the customer concern on the repair order.
- The advisor also consults customers on needed scheduled maintenance repairs.
- Advisors review root cause and corrective repair action with the customer during vehicle delivery.
- Advisors also assist the Service Manager by distributing work to staff, accurately maintaining repair records, supporting promotional activities, monitoring labor inventory, complying with safety and environmental programs and practices, and any other duties as assigned.

**Required Qualifications**:

- Passion for delivering a consistently exceptional customer experience
- Ability to multi-task between computer programs while maintaining engagement and rapport with customer on the phone
- Energized by challenges; driven to improve efficiencies, learn and grow
- Proactive self-starter with a desire for accountability
- Operates with the highest level of integrity
- Exceptional initiative, high energy and positive attitude
- Process driven with impeccable organization and prioritization abilities
- Ability to analyze a problem and provide an effective solution in a fast-paced environment
- Impeccable follow-through and commitment to achieving targeted goals and objectives
- Experience with Quorum an asset

- Minimum High School Diploma
- Post-Secondary Education Preferred
- Previous customer service/administrative experience required

**Why We’re Awesome**:

- Operating partner infrastructure: We provide opportunities for advancement all the way up to ownership in the business
- Shared Core Values and Operating Principles across our dealership network
- Commitment to an exceptional employee experience
- Full benefit programs & competitive compensation plans
- Employee and Family Assistance Program
- Collaborative work environment, group support and ongoing training.

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